Key Account Manager (with Retail Ops) - Hey Dude

Job Summary

Responsible for building and optimising prescribed account customer relationships with the goal of achieving sales and profit targets through effective planning, management, and execution.

Sales Managements

• Responsible for achieving monthly, quarterly and annual sales targets by converting order books.
• Responsible for the creation of budgets and forecasts, door growth targets and account plans for the wholesale channel within prescribed area.
• Management of sales pipeline and white space document to be constantly reviewed to ascertain market potential.
• Conduct seasonal account reviews.
• Work closely with marketing to identify trade marketing opportunities and incorporate into account plans
• Conduct store visits - own, customer and competitor - to review trends, customer specific issues and competitor activities to help formulate strategic plans and be proactive in reacting to market conditions
• Conduct seasonal sell-in meetings with account base to showcase new collections

Stakeholder Management

• Build trust and effective relationships with key stakeholders
• Provide account stakeholders with recommendations on product mix and performance of the brand through analysis of sales reports
• Proactively manage stakeholders against agreed SLA's

Supply Chain, Operations Management & Customer Service

Build strong relationships with key internal stakeholders including supply chain, operations and customer service teams to ensure clear communication and understanding as it relates to;

• Open order reports
• Order deadlines
• Order book conversion
• Communication with local logistics on product movement, early and late
• Customer VAS requirements
• ATS reports

Reporting

• Weekly and monthly reporting on the wholesale sales forecast
• Seasonal analysis by account
• Quarterly business review reporting
• Request regular sell out from key accounts within your area.

Retail Ops

• The brand currently has two retail stores (with more on the way)
• The key Account Manager will also be expected to liaise with store managers to oversee and manage the day-to-day retail operations of the brand

Qualifications And Requirements

• Relevant tertiary qualification (Sales and Marketing)
• At least 3 years experience in a similar role
• Advanced Microsoft Office ability
• SAP experience advantageous
• A strong understanding of lifestyle/ action sports brands within the retail, wholesale and e-commerce sector is advantageous.
• Business and commercial acumen
• Ability to build strong and lasting relationships
• Ability to work independently, be a self -starter and manage your time efficiently.
• Budgeting and reporting skills
• Previous retail ops management experience would be advantageous

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands
• Gym & Shower facilities
• Personal Trainer
• Yoga
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Healthy Lunch subsidy
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

Please consider your application to be unsuccessful if you have not been contacted within three weeks of the application date.