Key Account Specialist

Requirements

We are looking to hire an experienced key account specialist to maintain solid relationships with the company's key clients. Growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients. Develop relationships with potential clients.

Be able to analyse data and sales statistics and improve business and marketing strategies. Manage multiple key accounts without compromising on the quality of services provided.

Key Accounts Specialist Duties

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and

stakeholders.

• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.

Qualifications & Experience

• Bachelor's degree in business administration, finance, sales, or related field.
• Proven experience in key account management.
• Proficient in all Microsoft Office applications as well as CRM software.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.

Personal Requirements

• Applicant must be presentable, well groomed, neat in appearance with excellent manners and corporate etiquette
• Deadline driven and be able to manage the workflow without supervision
• Be energetic, confident and open minded to make decisions
• Proactive, deadline driven, ability to think out of the box, able to identify and resolve problems
• Attention to detail, multi task, manage stress and workload and a positive demeanor
• Excellent communicator