Job Purpose
The Kiosk Sales Person focuses on offering a superior customer service to all customers, emphasizing on selling and up-selling products and the ‘Customer Journey’. A key focus of this role is to ensure that sales targets are reached and customer queries are resolved through product knowledge, research and trouble shooting. A Kiosk Sales Person is responsible for safe keeping of all company property and assets, facilitating stock control, processing sales, handling cash and following all Standard Operating Procedures (SOPs) and policies at all times
Qualification
Education:
- Matric or NQF equivalent
Experience:
- Previous Retail sales experience advantageous
- Knowledge of customer service principles and processes
- Basic business administration knowledge
Additional Requirements:
- Flexible and able to work shifts, which may include night work, weekends and public holidays
- Able to travel and available to work at different Kiosks, if required
Skills & Competencies
The abilities that the individual needs in order to perform this role effectively:
- Customer service orientated
- Sales driven and ability to up-sell
- Goal and target driven
- Good problem solving and troubleshooting skills
- Able to understand and display a good understanding of sales principles and processes
- Fluent verbal and written English communication skills
- Professional and confident communicator
- Effective listening skills
- Excellent interpersonal skills
- Dynamic and high energy Levels
- Good follow-up skills
- Be patient, tactful, diplomatic and approachable
- Able to work under pressure and meet deadlines
- Work accurately, meticulous and high attention to detail
- Excellent organisational and time management skills
- Able to multitask and prioritize
- Strong administration skills
- Able to Merchandise products
- Respect the importance of confidentiality
- Enjoy working in a team, but also have the ability to work independently
- Computer literate
- Promote the brand and company ethos
Responsibilities
The primary tasks, functions and deliverables of the role include, but are not limited to:
- Offering a superior customer service to all customers, emphasizing on selling the products and ‘Customer Journey’
- Selling and upselling products to existing and new customers
- Reaching Sales targets
- Ensuring the safe keeping of all company property at the Kiosks/ work station, including, but limited to: company computers/ laptops, phones, stock, money, equipment and related resources
- Ensure that all point of sale (POS) procedures are followed inline with standard operating procedures
- Facilitating the Kiosk stock control process, which may include replenish stock, doing stock takes, safe keeping of stock and ensuring that stock does not get damaged/lost/stolen, doing interbranch transfers (IBT) and receiving of stock deliveries
- Handle cash and card sales, including processing of sales, banking, doing cashups and managing the float
- Understanding and displaying knowledge of the brand, products, services, policies, procedures and company ethos
- General housekeeping of the kiosk and ensuring that your kiosk and/or work station, and your personal appearance represents professionalism, the quality or our products and our care for our customers
