Cape Town - Western Cape
Do you have a knack for turning frowns upside down?
Our consulting house is looking for a Support Agent with the charm of a magician and the patience of a saint. If you love helping people and making things right, read on!
Location: Cape Town (On-site)
Required Experience and Exposure:
- ITSM process experience
- System Health check (e.g. backups, server health, integration reporting)
- End user support triage and escalation to L2 users
- Simple user requests (e.g. over the shoulder support, FAQs)
- Service Request processing (e.g. User onboarding)
- System personlisation (e.g. search filters)
- Respond to end user queries (e.g. access level queries, reporting, user-level incidents)
- Respond system event alerts, log faults (e.g. System performance incidents)
- Usability checks (e.g. system responsiveness)
- Create problem records (e.g. for repeat incidents)
- Data Quality checks (e.g. foundation data validation)
- Integration reporting (e.g. ticket status alignment)
- User attestation reports
