- DR readiness review and test (document TRP, perform DR failover).
- Service Catalogue Maintenance (e.g. ServiceNow SC).
- Password changes (System accounts).
- Foundation data audit (repair data misalignments).
- Complex user requests (e.g. low-code configuration).
- Security patching and vulnerability remediation.
- Log and implement changes as per Release schedule / Urgent Incident Fixes.
- Minor system configuration (e.g. dropdown list changes, system configuration).
- Attend Major Incident Boilers (P1 and P2 incidents).
- Log problem cases with OEM and ensure SLAs are met.
- Test and deploy application patches/fixes.
- Implement workarounds where OEM fixes are pending.
- System maintenance (e.g. DB indexing).
- Remediate data errors (e.g. foundation data, transactional data).
- OEM incident report.
- Incident reports.
- Environment management (e.g. QA snapshots).
- Experience in ServiceNow Administration and ServiceNow application configuration.
- Hands-on knowledge on UNIX commands, shell scripts, Database SQL, DB Indexing, etc.
- Hands-on knowledge in system administration, installation, configuration and upgrade of ServiceNow suite of products.
