We are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while doing the best work of our careers, together, as Bash.
This journey requires grit, ambition and teamwork to thrive. We are transforming SA retail for the better; using a stable, secure base as our catalyst for change. We are building on a scale that will test our limits but when we break through, the impact on us and our customers will be profound.
We are seeking a motivated and organised Last Mile Hub Coordinator to join our dynamic Bashdelivery Team.
As a Last Mile Hub Coordinator at Bashdelivery, your success is defined by your pivotal role in collaborating closely with the Hub Manager to ensure an exceptional delivery experience. Your focus on efficient operations, customer-centricity, and continuous improvement sets the foundation for success. You play a crucial part in the team, working collaboratively to address and resolve issues, achieve operational excellence and maintain a commitment to customer satisfaction.
What You'll Do
- Efficiently manage both outbound and inbound parcels, overseeing the entire process from collection to delivery, ensuring the adherence of SOPs
- Lead and manage the inbound and outbound teams to ensure smooth operations and timely parcel handling
- Consistently monitor and ensure courier reliability to meet and maintain delivery targets
- Work closely with the Last Mile Delivery Support Agent and Hub Manager to investigate and resolve courier and customer complaints promptly
- Execute follow-up procedures to address and rectify issues raised by couriers and customers
- Collaborate with the Hub Manager to implement incentive programs for drivers and hub runners to boost performance and motivation.
- Maintain effective communication channels with internal teams, drivers, and support agents to address issues and ensure smooth operations
- Drive efficiency in all tasks related to parcel management, collection and delivery processes
- Execute parcel consolidation by receiving parcels and verifying the accuracy of the parcel details and subsequently consolidating parcels based on delivery routes and courier supply
- Effectively manage courier supply by executing courier recruitment, vetting and training
- Be ready to step-in operationally wherever the need may be required
This job is for you if you have:
- 1+ year of experience in supply chain operations execution
- Demonstrated ability to lead and manage teams for efficient operations
- Reliable transport and are flexible to travel
- Great communication and interpersonal skills to collaborate with a wide variety of people
- Great organisational skills, are able to multitask and effectively prioritise under pressure
- Excellent problem-solving skills and the ability to address issues promptly
- Good IT skills and are comfortable to work on various software packages
- Are comfortable working over weekends and on a shift rotational basis
- A commitment to ensuring an exceptional delivery experience for customers
- Proven experience in developing and implementing efficient SOP's
- Experience in an e-commerce environment
- Demonstrated problem-solving skills and ability to handle unexpected challenges effectively.
- A commitment to customer service excellence.
We are intentional about connecting and give you the tools & equipment to enable you to do work that matters. We also believe that doing certain types of work happens best organically which is why we encourage our teams to travel so we can make magic happen face to face. Our offices are a vibe. They are decked out to make collaboration easy and help our team create lasting connections with each other.
BASH BENEFITS: WHAT'S IN IT FOR YOU?
- A seriously smart team of people! We are selective about who joins our team to make sure we're made up of the best of the best
- Agency: Structures remain flat, accountability wide
- Top $$: The best people, in the right roles, earning at the top tier. Our ethos is about quality and aligning merit and output with the rewards. We believe in reciprocity.
- Saving for your future: Saving is not easy. Taking a chunk monthly for your future is imperative. We provide the fund and support to do just that
- Hackdays: These happen monthly as we push the envelope and give our teams freedom to find the space to do things they have only had time to wonder about
- Quarterly parties: Connection and community is our jam
- Extensive opportunity to learn: Library, blinkist, interest groups and team rotations
- Exclusive shopping discount: Save when you shop across 29 of SAs biggest brands
