Lead F+D

Tasks, Duties And Responsibilities

ASSESS, EVALUATE AND ENSURE FOOD & DRINKS GOALS ARE MET

• Develops, implements and evaluates the hotels marketing plan, general plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability
• Monitors present and future trends, practices and systems in the Food & Drinks industry to ensure that the hotels Food & Drinks operations are competitive in the market place
• Conducts weekly inspections of the Food & Drinks regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the Assistant Curator where needed
• Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
• Randomly inspects all Food & Drinks regions on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary
• Checks the Food & Drinks outlets reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests
• Is proficient in all Food & Drinks procedures to be a resource when needed
• Challenges employees within department to achieve optimum food cost percentage and service per employee
• Controls and analyses departmental costs on an ongoing basis implements relevant actions

HUMAN RESOURCES MANAGEMENT

• Screens, interviews and selects potential employees
• Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can! service
• Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service
• Identifies employees with potential for promotion and/or transfer and makes recommendation to the Lead Creatives and Assistant Curator
• Works closely with the Lead Coach on the following Human Resources related tasks:
• Performance appraisals
• Coaching
• Counselling
• Discipline and grievance
• Employee relations

EMPLOYEE RELATION

• Fosters and develops effective employee relations between other departments within the hotel
• Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity
• Looks for ways to motivate and challenge employees

Skills

Microsoft Office

Fluent in English

Leadership Skills

Flexability

By applying you confirm you have these skills.