Posted on: 23 February 2023
ID 852838

Product Lead (Customer Platforms)

Superbalist.com, a leading South African online retailer, is looking for a highly talented Product Lead (Customer Platforms) in Cape Town.

We are looking for candidates who have a real passion for technology, who are constantly exploring, learning and improving their skills. Were a hyper growth company looking for smart, innovative, autonomous, and creative people to join us!

We think big, and follow through!
  • Scale: Over 900, 000 happy shoppers shop online on Superbalist.com. Show them what you can do.
  • Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
  • Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D Food. We like to promote from within: Heres your chance.
Whos who
This position reports to the Superbalist Head of Product.

The high level
  • Use qualitative and quantitative data to ensure prioritisation is continuously aligned to key business initiatives.
  • Ensure the individual solutions of the customer platforms (iOS, Android, m-web and web) all work together to the benefit the customer - creating solutions that meet business goals as well as the product strategy of creating an experience that is curated, lovable and intuitive.
  • Take initiative to identify critical problems and follow through with identifying solves to those problems.
  • Gather and use quantitative and qualitative data to help formulate and scope business requirements - be it for internal build or third party integration.
  • Lead multiple cross-functional enterprise development teams through problem statements, validation, documentation, implementation, testing, release and monitoring
  • Engage with subject matter experts to analyse trade-offs and resolve priority conflicts
  • Ensure relevant stakeholders for specific vertical(s) / roadmap(s) are correctly identified and consulted
  • Suggest ideas AND take ideas from the team (use the double diamond and Superbalists Product Playbook) to ensure root cause, collaboration, validation and outcome tracking.
  • Take accountability for the overall quality of the customer experience
  • Take ownership for managing any direct reports and mentoring them in their career development - ensure direct reports know what they are accountable for, ensure they have meaty and challenging work, what role they play in the vision of the product and how that impacts the business vision.
  • Be responsible for driving performance excellence across one or more teams
  • Define a product strategy for the customer platform with a high level, master roadmap
  • Clearly communicate requirements to UX/UI design resources
  • Ensure consistency of design patterns across your portfolio. Use best practice UX and UI to ensure colleague usability of the platform is high because colleagues, like users, appreciate simple and intuitive solutions.
  • Sign-off on design solutions (including copy) for internally built solutions.
Your qualifications & experience
  • Bachelors Degree or Advanced Diploma in a related field with at least 7 years of product management experience or exposure with at least 2 years experience in managing teams.
  • If the degree/diploma qualification requirement isnt met, at least 10 years of product management experience or exposure (through projects or responsibilities)
The skills we need
  • Excellent written and verbal skills
  • Experience presenting to senior stakeholders
  • Strong attention to detail
  • Experience working with data analytics tools (e.g. Excel, SQL)
  • Experience working with wireframing tools is preferable
Let's talk about life @ Takealot Group
  • The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
  • No doors: We aren't fans of stuffy offices or siloed work environments. Collab and make something great.
  • Remote work: Love water cooler chats and working from home? Superbalist.com offers a hybrid working model for the best of both worlds.
  • Hat day: Take a day every two weeks to go learn something new, or work on a proof of concept; come up with a creative solution for a business or technical challenge!
  • Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Udemy, Coursera and more.
  • Good times: Get to know the other extraordinary minds at Superbalist.com during regular social events and out-of-office activities (think hikes, think mini golf, think lunch, think good times).
  • Staff discount. The latest fashion at even better prices. What more could you ask for?
  • Birthday leave: Enjoy your mandatory fun day off - you deserve it!
  • Right tools, right job: Mac, Windows, Linux, two monitors or one. Whatever your preference, you'll work on the latest tech, off the latest tech.
  • Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
  • Tech stack (for days): Vue.js, Python, PHP, Node.js, Kotlin, Swift, Google Cloud, Kubernetes, PubSub, and all things machine learning. If you build it, they will come.
  • Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?

Let's chat! Apply today!

Superbalist is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
Occupation:
Retail, store jobs


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