Learnership | YES 2023

Learnership | Wholesale WRSETA Operations NQF4 | Fixed Term Contract

We operate in a fast-growing, quick-moving environment, and we're looking for someone who thrives when the going gets tough, is solutions-driven, and will simplify & innovate. If you're results-oriented, self-motivated with attested retail/e-commerce experience, this is your opportunity to kick-start your career.

A learnership is a structured learning process for gaining theoretical knowledge and practical skills in the workplace leading to a qualification registered on the NQF (Work based education and training programme)

Purpose of Programme

The programme is aimed at individuals who are or wish to be involved in the Contact Centre industry. It also serves as the entry qualification into Warehouse operations and management The learnership is offered as 5 block release modules as well as workplace learning from 1 June 2023 - 31 June 2024.

You will report to the Risk and Security Manager

Your responsibilities will include:

• Deliver timely, accurate and professional warehouse aligned to service level standards.
• Resolve product or service problems by utilizing your listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action.
• Communicate with our supervisors on the floor.
• Utilize a variety of software tools to navigate to a resolution.
• Liaise between internal departments to solve our risk and security queries.

Attributes:

• Customer obsessed and knows what it means to deliver an exceptional service.
• Competitive: Although innovation is important, GREAT requires a lot of work.
• Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what you already know.
• Hardworking
• Smart: Able to identify the root cause of a problem and find a solution.
• Comfortable working in a fast-paced high-pressure environment and thrive. on delivering quality work at hyper-speed.
• Collaborative and mindful of the impact of your actions on the team.
• Energetic
• Emotionally resilient and comfortable with ambiguity and constant change.
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Excellent written and verbal communication skills in English.
• Computer literate and tech savvy exceptional typing and computer navigation skills.
• Accountable and responsible, strong sense of integrity and takes ownership regardless of whose 'problem' it is.

Qualifications and experience:

• Successfully completed Grade 12.
• Preferably a minimum of 4-6 months experience in a warehouse.
• Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.

Attributes

• Customer obsessed and knows what it means to deliver an exceptional service.
• Competitive: Although innovation is important, GREAT requires a lot of work.
• Curious and Teachable: Always questioning the status quo, hungry for knowledge. and experience no matter what you already know.
• Hardworking.
• Smart: Able to identify the root cause of a problem and find a solution.
• Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed.
• Collaborative and mindful of the impact of your actions on the team.
• Energetic.
• Emotionally resilient and comfortable with ambiguity and constant change.
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Excellent written and verbal communication skills in English.
• Computer literate and tech savvy exceptional typing and computer navigation skills.
• Accountable and responsible, strong sense of integrity and takes ownership regardless of whose 'problem' it is.

Qualifications and experience:

• Successfully completed Grade 12.
• Preferably a minimum of 6-12 months customer service experience.
• Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.

The Environment:

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

I acknowledge that if I have a personal information access request or a deletion request in terms of the Protection of Personal Information Act, that request can be sent to hr@takealot.com

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.