Learning Administrator / Activator

Purpose

To support a positive workforce experience by activating learning solutions/programmes conducted internally and by external Providers; providing feedback that allows the Learning CoE to proactively manage and engage employees within the area of work, within a transformed environment. To analyse and integrate data, submitting reports to support workforce insights, that can help business and CoE leaders shape decisions and enable a digitally driven CoE strategy and philosophy.

Outputs

Administer the processes linked to attendance and feedback evaluation of all learning events and supporting the successful management of L&D initiatives.

• Collaborate with other learning activators and learning partners to identify the usage statistics related to learning solutions, enabling the L&D team to develop ways of increasing uptake and usage of learning solutions.
• Coordinate L&D processes, and identify areas to improve the functioning thereof, as well as areas/processes that can be automated and integrated to support the digitisation of

processes from an analytics perspective and submit for review.

• Plan the implementation of multiple programmes delivered by internal and/or external

stakeholders from initiation to completion; in consultation with the relevant stakeholders so

that a positive learning experience is activated.

• Coordinate all delivery management of learning programmes utilising the Learning

Management System (LMS) to maintain up to date, accurate, seamless delivery processes

• Provide learner experience support to various stakeholders by activating solutions to assist in the resolution of queries, delivering on the people promise.
• Support campaign implementation by researching and preparing content for the development of presentations and collateral materials, assisting with creating awareness and visibility of internal offerings/people solutions.
• Research and analyse leading practices, to understand and report on emerging trends

across multiple variables, in order to support the CoE in aligning to best practice.

• Formulate recommendations for review and relay information to support the development and continuous improvement of CoE initiatives.
• Maintain relationships with stakeholders and service providers, related to digital systems

used, and keep them informed of relevant issues to ensure positive relationship management and user-friendly system implementation.

Technology & Architecture

• Conduct Learning Management System (LMS) problem resolutions, and generate insights and ideas on where internal stakeholders would benefit from system training and education on the LMS, to ensure optimal usage of the LMS
• Understand the utilisation and integration of different technologies used in the business, as

well as the relevant governance standards, and shed light on the impact of these

technologies on internal stakeholders, to support digitally integrated learning eco-systems i.e. Network Next, Degreed, LinkedIn Learning; Coursera; Intuition and Visier

• Adopt leading technologies in work done, provide feedback on system-related issues, to

support an integrated employee experience in a transforming environment.

• Identify opportunities, approaches and solutions using leading technologies to recommend fit for purpose and personalised CoE solutions, in collaboration with relevant CoE stakeholders.

Data

• Capture all fields that inform reports or further processing for all catalogue items, including

skills categories, SETA categories, instructor links, venues, types of training, training costs,

cancellation parameters etc., to support the contribution of L&D data insights i.e. Creating a course on the LMS, capturing attendance registers and extracting of monthly and adhoc reports.

• Contribute data insights for both the business and the learning community, whilst supporting end-to-end adoption of in country learning systems. Data analysis and insights, statistical knowledge and understanding, on how to extract data from a percentage perspective and what data to use to accurately extract the data on a monthly, and periodical basis.
• Resolve and escalate CoE data and system related queries from various stakeholders,

providing relevant information, as well as possible solutions to address issues, in partnership

with Digitisation, Insights and Operations.

• Adhere to relevant People and Culture data policies so that quality data is consistently and

appropriately stored, used and managed.

• Confirm the integrity of data collated, assessing systems used and reports received to ensure the quality of information gathered and generated meets the required standards.
• Provide detailed monthly reports, highlighting areas of concern and risk, to all relevant

stakeholders.

Financial Management

• Conduct financial processes which support the required financial administration associated

with attendance of learning events, in compliance with standard operating procedures i.e. invoice spreadsheet, monitoring of invoices and receipting of invoices on Coupa to be paid timeously.

Learning Governance, Risk, Regulatory, Prudential & Compliance

• Maintain awareness of digital governance standards to ensure technical compliance across the learning and development systems. i.e. monitoring of registrations on external and internal courses. For external course adhere to the vendor cancellation policies to avoid any losses from a cost perspective.
• Adhere to the risk and governance framework for the respective CoE to ensure that risks are appropriately mitigated i.e. inform learning partners in advance of any challenges that may arise timeously.
• Capture the monthly GLs on the relevant LMS from an invoice and attendance perspective post the delivery of the training intervention, ensure that the stipulated timelines are adhered to.
• Capturing of Purchase order request related to all learning interventions on the Coupa system, tracking and monitoring of all outstanding Purchase orders on Coupa relevant to the applicable business unit.
• Ensure that the correct procurement process is followed at all times in line with the SBG Procurement policy. Attend the monthly procurement meetings and keep the Learning team updated on all new processes introduced as well as potential challenges that may exist.
• Provide the learning partners with a monthly excel spreadsheet view of all courses delivered i.e. registrations, vs actual attendance and the reasons for non-attendance on the first business day of each month.
• Capturing of learning demand data on the LMS and or prompt sheets related to the WSP process during Q1/Q2
• Provide the Learning partners with a monthly update of the excel spreadsheet tracker against the business learning demand to flag any possible challenges that will impact the training budget negatively or impact the upskilling and reskilling of the business employees negatively.
• Daily monitoring of queries received via the CIB Ops learning mailbox
• Drafting training schedule and monthly learning comms, based on timelines agreed to be reviewed and signed off by the learning partners. Once signed off distribute via email to the business stakeholders.

Qualifications

Minimum Qualifications

Type of Qualification Field of Study

Degree: Social Sciences or relevant People & Culture degrees;

Experience

Other Minimum Qualifications, Learning related certifications or professional memberships

Experience Required

2 to 4 years demonstrated workplace experience as a learning coordinator/activator or administration.

Fluent in MS Excel at an intermediate/advanced level, the ability to understand formulas and ow to construct and write formulas, Pivot tables, sorting through chart data