Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
What will you do?
To contribute to the high standard of training by facilitating learning and understanding the needs of the learner and Glacier. Apply best-practice methodologies to implement and facilitate Learning & Development interventions, practices and standards, ensuring technical skills development. The role is based in Gauteng.
What will make you successful in this role?
The following outcomes will be expected to be achieved by the L&D Consultant.
- To conduct training needs analysis;
- To develop and implement quarterly training plans for respective clients;
- To develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant;
- To create, schedule and deliver training programmes focused on adult learning methods and based on employee needs, business priorities and best practice that are suitable to Hybrid working environment.
- To monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners;
- Introducing and making use of online e-learning tools for training purposes
- To provide feedback on learning to managers and learners;
- To provide technical support and expertise through query resolution in support of the business in overall development of employees;
- To adhere to organisational best practices and legislative requirements (Skills Development Act, Employment Equity Act);
- To provide support with regard to new projects and technology;
- To build and maintain relationships with relevant departments to ensure sufficient knowledge of related Glacier products, processes, legislations and regulatory frameworks;
- To provide an efficient and effective coaching process to staff;
- To engage with appropriate interventions to ensure own professional development.
- 5+ years relevant business experience and product knowledge
- Relevant training & development qualification will be advantageous
- E-learning development experience with use of tools such as Articulate Storyline, Canva etc..
- LMS administration will be an advantage
- Previous or current training related experience in a Client Services environment would be advantageous
- Client Focus
- Cultivates innovation
- Collaborates
- Drives results
- Being Resilient
- Excellent problem solving and analysis skills
- Excellent communication skills, both written and verbal
- Information Monitoring
- Ability to perform well under pressure
- Attention to detail
Degree or a Diploma with 4 to 6 years related experience.
Knowledge And Skills
Training material/ workshop development
Pilot training and ongoing training/presentation
Assess And Moderate Qualifications
Training material/content updates, changes and reviews
Personal Attributes
Plans and aligns - Contributing independently
Communicates effectively - Contributing independently
Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing Date: 12 May 2023
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
