Effectively deliver learning experiences in order to enable individual, team and business performance.
Requirements
- 6months 1 year learning facilitation/tutoring experience.
- Exposure to the insurance or financial services environment (preferred).
- Degree in Human Resources, Learning and Development or related field.
- Matric or equivalent.
- Valid drivers license.
- Facilitation skills.
- Verbal and written communication skills.
- Presentation skills Interpersonal skills.
- Proficient in MS Office.
- Planning and organising skills.
- Understanding people.
- Providing feedback.
- Numeracy.
- Knowledge of skills development.
- Knowledge of adult learning principles and methodologies.
- Knowledge of the learning lifecycle.
- Knowledge of business processes, products and regulations.
- Knowledge of business environment and insurance industry.
Internal Process
- Deliver learning events, interventions and programmes aligned to business and learning needs.
- Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
- Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
- Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up date with any changes on the subject matter.
- Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
- Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly.
- Gather evaluation and feedback on learning intervention and compile relevant reports.
- Provide feedback to relevant stakeholders on learner progress, participation and performance.
- Maintain effective and efficient record keeping on the relevant systems.
- Administer assessment in line with relevant regulations and policies to determine competence of learners.
- Identify and deliver post learning initiatives to continually embed learning to enhance the learning process.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.