Learning & Development Intern - Cape Town & Midrand

Role Purpose

Effectively deliver learning experiences in order to enable individual, team and business performance.

Requirements

• 6months 1 year learning facilitation/tutoring experience.
• Exposure to the insurance or financial services environment (preferred).
• Degree in Human Resources, Learning and Development or related field.
• Matric or equivalent.
• Valid drivers license.
• Facilitation skills.
• Verbal and written communication skills.
• Presentation skills Interpersonal skills.
• Proficient in MS Office.
• Planning and organising skills.
• Understanding people.
• Providing feedback.
• Numeracy.
• Knowledge of skills development.
• Knowledge of adult learning principles and methodologies.
• Knowledge of the learning lifecycle.
• Knowledge of business processes, products and regulations.
• Knowledge of business environment and insurance industry.

Duties and Responsibilities

Internal Process

• Deliver learning events, interventions and programmes aligned to business and learning needs.
• Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
• Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
• Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up date with any changes on the subject matter.
• Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
• Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly.
• Gather evaluation and feedback on learning intervention and compile relevant reports.
• Provide feedback to relevant stakeholders on learner progress, participation and performance.
• Maintain effective and efficient record keeping on the relevant systems.
• Administer assessment in line with relevant regulations and policies to determine competence of learners.
• Identify and deliver post learning initiatives to continually embed learning to enhance the learning process.

Client

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.