Our client, a global leader in customer experience solutions, is committed to delivering exceptional service. They support some of the worlds most respected brands, enhancing customer interactions and driving business success. Join their dynamic team in Cape Town, where integrity, teamwork, and a passion for customer satisfaction are highly valued.
About The Role
Our client is seeking a dynamic and self-motivated Learning Specialist to train, monitor, and inspire both new and existing team members. This role is essential for ensuring the team provides superior customer service experiences.
Key Responsibilities
- Develop and implement work plans;
- Facilitate courseware delivery, both face-to-face and virtually;
- Monitor attendance and performance, assess trainee learning, and motivate the team;
- Support operations during the nesting period;
- Identify and close knowledge gaps through training initiatives;
- Perform administrative duties like reporting attendance, handling tool-related risks and issues, and updating client reports.
- Proven experience in team development and training groups of 20 or more;
- Strong analytical, facilitation, and coaching skills;
- Proficiency in Microsoft Office and Google Workspace;
- Excellent verbal and written English communication skills;
- Strong reporting and analysis skills (flowcharts, daily attendance reports, scorecards);
- Background in customer service;
- Ability to handle a variety of administrative tasks;
- Teaching background (desirable);
- Adaptability, creativity, and systematic thinking.
Apply now to become a Learning Specialist in Woodstock, Cape Town!
