Life Claims Assessor

Performance Target Expected Behaviour: Performance - Average of Adjusted Target QA Expected Behaviour: Call QA Score (Average Penalties Score) Assessment Audits Expected Behaviour: Assessment Quality Audits Operational Expected Behaviour: Operational Errors (Assessor's Errors causing Financial loss) - Total in Quarter DNA-1Life Values Expected Behaviour: Living the Values Complaints Expected Behaviour: Complaints (justified complaints) Justified complaints received per quarter Escalated negative feedback on performance Compliments Expected Behaviour: Compliments received per Quarter Escalated positive feedback on performance Personal Development Plan Implementation (Own) Expected Behaviour: Personal Development Plan - Bursary, Buddying Up, Courses, Individual taking ownership for their development as per defined template Accountability for development. Training intervention attendance. Application of training, initiatives and process changes. Taking career development and performance management seriously (look for ways to improve competence/results. Setting of own goals and working towards them. Continuous and constant improvement. Assessment and Admin Errors - Total in Quarter Expected Behaviour: Assessment and Admin Errors - Total in Quarter

Qualifications: School Grade 12 NQF L4 - School/College/Training Certificates

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