Requirements And Experience
- 5 - 7 years' managerial experience within retail environment
- Honest and trustworthy
- Customer service orientated and a willingness to deal with people every day.
- Ability to create teamwork environment.
- Attention to detail throughout the store
- Ability to identify and solve problems
- Take initiative
- Communication skills to train staff members and communicate problem areas
- Accurate with figures
- Interpersonal skills
- Attention to detail - Accurate
- Commitment to delivery and quality
- Good people management skills
- Must be able delegate effectively
- Be able to operate independently and as part of a team
- Good administration skills
- Matric or equivalent
- Related qualification will be beneficial.
- Responsible to meet store targets.
- Maintain the store expenses within budget.
- Overall management of shrinkage within the store.
- Motivation of staff to buy in the success of the store.
- Oversee the daily operations of the store ensuring smooth running of all operations, maximizing sales, and minimizing cost.
- Boost revenue and develop the store.
- Oversee stock control - monitoring stock levels and purchases.
- Oversee and participate in category stock counts as required - investigate variances.
- Stock to be received and GRV ed as per procedure ensuring transfers, claims and invoices are captured correctly.
- Oversee the receiving function ensuring accurate stock in the right quantities received, returns done timeously
- Manage the Front-End Function.
- Control and check floats
- Ensuring cash up procedure is done correctly, and money dropped as per procedure.
- Oversee the staff component of the store.
- Involvement in the recruitment, training, orientation, appraisal, and supervision of the staff component.
- Do monthly scheduling of staff to optimize staff, limiting the use of outsourced staff and payment of overtime.
- Staff uniforms - ensuring staff is always dressed neatly and correctly.
- Ensure compliance with store policies, procedures, and rules.
- Guide and motivate staff towards maximum performance - planning, time management and productivity of staff.
- Allocate and delegate responsibilities to team
- Responsible for the safety of the store, staff, and customers.
- Responsible for customer satisfaction within the store and the implantation and adherence to the customer service programme.
- Overall management, control and implementation of the store hygiene and legal requirements.
- Assisting in the promotional activities of the store, preparing and implementation of promotional material and events.
- Perform all administrative functions related to this position
- Store control of documentation - maintaining a neat and accurate document system.
- Communicate productivity, staffing or training issues, system improvement needs, and other relevant information to Senior Management in a timely, thorough, and professional way.
