Litigation Specialist

Hello an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a Litigation Specialist

• Effectively settle claims whilst ensuring operational effectiveness
• To ensure that from both a profit and efficiency point of view the claim is being managed

appropriately within the litigation area.

• To effectively manage the potential, costs, and risks of litigation
• To ensure excellent Customer Service experience
• Review and establish cover of public liability claims

Key Responsibilities

• Adherence to Standard Operating Processes, practices, and procedures.
• Adherence to Service level Agreements with internal and external partners
• Process all broker and intermediary recovery claims to secure a successful recovery

ensuring that efficiency, productivity, and superior customer service are shown

• Ensure Litigation is the appropriate action.
• Conduct viability assessments
• Cost Benefit Analysis should be performed throughout the lifecycle of the claim
• Ensure estimates are raised accurately and timeously
• Appointment of attorneys, contingency agents, loss adjustors, investigators
• Providing all supporting documentation to attorneys and contingency agents
• Regular tracking of claims status on all systems

To effectively manage turnaround times as per standard operating process and service

level agreements

• Ensure integrity on data and financials.
• Drafting of summons and particulars of claims
• Monthly Tracking and auditing of claims
• Maintain service, quality, and desired outputs
• Engage regularly in team or group problem-solving weekly meetings
• Share knowledge on, and participate in the creation of new standards, control systems

and procedures to maintain service delivery.

• Track payments and receipting
• Interpretation and application of policy wording
• Confirming cover as per the policy wording
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Answer telephone and email queries
• Collaborate and work closely together with others thereby leveraging constructive team

dynamics and innovation

Proactively suggest improvements in customer service and relations where applicable.

• Identify and recommend areas / ways to improve processes
• Develop work routines in line with operational plans / schedules to achieve service

delivery goals

• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path and be aware of

capacity building initiatives (i.e., development programmes, training, mentorship,

coaching etc.)