Logistics Coordinator - Hillebrand Gori SA

Role and Responsibilities

Execute export administrative duties and provide back-up assistance to team in accordance with the companys business policies and procedures to ensure exceptional customer service.

Receive and enter orders in FLOW (in-house system). Update system timely for transhipments & arrivals.

Ensure timely shipping is arranged in accordance with customers requested RDS, RDD & mode /equipment type.

Handle Full set of Shipping Documents. Check correspondence of BLs, shipping invoices, packing list, COO etc. Ensure documents are correct and provided on time to clearance agents & customers.

Coordinate timely import & export customs clearance & deliveries.

Coordinate with Sales dept. & export offices the timely quotation sent to customer prior shipping.

Ensure actual invoices from vendors & invoices to customers correspond to quotations. Responsible for costs & invoices booked properly and timely in the Financial Files.

Maintaining paper file: print file control sheet, keeping copies of shipping docs, orders, quotations, invoices from vendors, invoices to customers, important correspondence.

For export shipments: researching and planning the most appropriate route for a shipment taking in to account the cost, transit time and security. Obtaining, checking and preparing documentation to meet customs requirements, packing specifications, and compliance with overseas countries' regulations;

Working closely with customers, Hillebrand export offices and third parties to ensure smooth operations to deadlines;

Provide excellent customer service.

Maintaining current knowledge of relevant legislation, Carriers route changes, political situations and other factors that could affect the movement of freight

Shipping documents review: check that data on the shipping invoices, BLs and packing lists are corresponding to each other.

FLOW

Updating of diary on a daily basis whilst ensuring high quality of data

Knowledge of levels within FLOW ensuring information is updated timeously and accurately

Ensuring dates and explanations are correctly entered on Export Status Screen

Complete message screen to communicate with IHO's

Invoicing

Knowledge of sales terms and results of its influence on the company

Production of orderly and accurate file balance sheets

Production of accurate customer, vender / supplier invoices within agreed 5 day period

Knowledge of financial aspects including profitability of files for customers within area of responsibility

Shipping Files

Completion of accurate information on front sections of file

Maintenance of documentation to be well organised and easily accessible

Completion of additional information on reverse of file

Accessibility of copies of correspondence

Documentation

Knowledge of required documentation for all parties relevant to each order and purpose.

Production of accurate documents

Monitoring and control of documents within agreed time frames

Control and submission of all customs related documents (I.e. DA550 & Acquittals)

Ensure Service Excellence Delivery

Deliver customer service excellence in a professional way with a friendly style and attitude to meet and exceed customer requirements

Cultivate and Maintain a friendly and flexible attitude

Communicate actively with customers and develop deeper understanding of their requirements and provide Customers SOP

Monitor customer-facing KPIs and use to drive improvement

Ensure product knowledge is high

Ensure accuracy of all operational and financial data

Ensure correct use of company tools

Systems

Flow, Axis, Salesforce, MSOffice

May be required to undertake additional duties as the need of the business dictates.

Tasks as assigned by management

Qualifications And Education Requirements

Tertiary Level Qualification in related discipline or Freight Forwarding & Customs Compliance

Department of Agriculture (DALRRD)

Knowledge of Alcoholic Beverage operations

Preferred Skills

3+ years relevant experience and expertise in freight forwarding and customs clearing industry

Alcoholic Beverage Industry Knowledge

Solid knowledge of shipping paperwork required for import/export/air/road shipments

Strong knowledge of International Freight Forwarding, FCL/LCL and INCOterms 2010 (2020)

Ability to work with diverse group of people

Excellent customer service

Excellent communication skills

Hardworking; Disciplined; Fast Learner

Team Player