Key Responsibilities:
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- Management
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- Management of internal teams to ensure productivity targets are met in line with customer SLA and internal procedures
- Coordinate team members to meet client defined KPIs and SLAs, inclusive of arranging any shift work and other requirements related to staffing
- Reporting on site performance and continuous improvement actions
- Ensure all system and processes are followed and implemented
- Managing monthly billings and profitability while keeping costs under control. All billing to be validated and controlled
- Manage relationship with client
- Manage relationship with staff with regards to growth opportunities and motivation
- Review all processes and procedures and make required changes as deemed necessary
- Human Resources
- Conduct Monthly one on ones
- Conduct Performance reviews and staff development
- Enforce disciplinary code and procedures where applicable
- Monitor time and attendance
- Customer
- Ensure all customer expectations are met in line with defined SLAs
- Monthly performance reporting
- General
- Ensure that 5S systems and standards are adhered to and maintained
- Ensure that all health and safety principles and policies as set out for site are followed and all near misses are reported
- Ensure that all environmental principles and policies as set out for site are followed and reported in the event of an infraction.
- Customer Focus
- Good communication
- Planning/ Organizing + Time Management
- Presentation Skills
- Creative thinking and Innovation
- Coaching, development & Team Building
- Problem solving and Decision making
- Attention to detail
- Be able to work under pressure
- Planning
- Stress tolerance
- Communication (Verbal and Written
- Integrity
- 6-8 years experience in Logistics Management, Supply Chain and Warehouse operations at management / senior supervisory level
- Degree in Logistics / Supply chain is advantageous
- Experience on presentation and negotiation of business solutions at senior management level.
- Valid code 08 drivers license and own reliable transport and willing to travel
