We are looking for an experienced field service technician fluent in French and English to deliver the desired customer service experience.
Job requirements:
- The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
- The ideal candidate should have a strong background in laboratory equipment.
- National Diploma (non-negotiable)
- Minimum 1-2 years experience
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
- Proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Fluent in English and French
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
Job responsibilities:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
About company:
Labmab is a distributor of laboratory equipment, consumables and reagents in Sub-Saharan Africa. The company also offers Technical support and maintenance on the laboratory analytical and testing equipment across Sub-Saharan Africa.
