We exist, simply to make Luno the simplest, fastest, and most trusted place for customers to buy crypto with their local currency.
We achieve our goal in two ways:
- Firstly, we integrate with payment methods our customers want and have access to. Our Analysts work closely with Countries, Engineering, Product and several other teams within Luno to build and iterate the best customer experience. We are obsessed with the best, constantly monitoring our customer behaviour, feedback, metrics, industry trends and challenging the status quo.
- Secondly, we manage our global payment processing with world-class Operations teams based in South Africa, Malaysia and the United States. These teams' core focus is the safeguarding of our customers funds, ensuring a frictionless and seamless flow of their funds 24 hours per day, 7 days per week. We actively monitor our global processes to make sure that no customers are left behind and strive for automation on our journey to one billion customers. Furthermore, we earn and maintain our customers' trust by building a robust control environment.
You will form part of our greater Onboarding Fleet, consisting of Operations, Engineering and Product. The role reports to Mohamed, Business Optimisation Lead.
Your mission will be:
- Review monthly reconciliations performed by the Operations Team and provide training on areas of improvement
- Document and review control weaknesses and vulnerabilities, preparing product requests, tasks and timelines for the various improvements
- Own the resolution of reporting discrepancies and anomalies within our bank accounts and provider balances
- Drive automation and improvement of financial reporting and operational tasks within the Payments Fleet
- Assist with forecasting and modelling of commercial terms with providers, as well as internal fee change proposals
- Review internal and external communication processes and identify areas of improvement
- Track and report losses incurred due to errors within the Payments function or customer corrections
- Review delivery of banks and providers against Service Level Agreements and resolve any deviations with the Legal and Countries Teams
- Oversee the launch of new coins and liquidity pairs within the Payments function
- Has a good understanding of core function (Financial aspects of Payment Operations)
- Works closely with Internal Audit, Risk and Continuous Improvement Teams on regular reviews of processes within Payments
- Professional experience in accounting and reconciliations
- Proven experience driving improvements to business processes
- Experience in a high transactional volume environment preferred
- A South African work permit if not a South African citizen
- High attention to detail
- Applies critical and creative thinking and to create efficient processes
- Delivers results that create the best experiences for our customers
- Leads change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
- Excellent interpersonal and communication skills, a strong team player
- Friendly, transparent, articulate and driven to succeed
- Takes ownership of own work.
- Adaptability (able to shift direction as needed).
- Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)
- Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
- Remote but reachable work policy gives you the freedom to choose between working from home or the office.
- Improve body and mind, with excellent private medical insurance.
- Free training courses
- Generous maternity / paternity and even paw-ternity for your furry friend.
- Annual Inspiration Day.
- A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
- Free lunch and snacks.
- Free access to Headspace a full library of guided meditations, sleep stories, and music.
- 0 fees with Luno from the day you start.*
- Offer only available on Luno Instant Buy, not Luno Exchange
