Maintenance Controller

Key Performance Areas

Office administration duties:

Overall responsibility to accurately and timeously prepare and distribute scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or head office, e.g.: preparation of weekly department KPA report, service schedule reports, marketing campaign reports, etc.
General administrative duties including Debtors, Creditors and Petty Cash.
Setting up meetings, taking minutes and distribution thereof.

Controller Duties

Overall responsibility to schedule, plan and communicate technicians / mechanics service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns
Facilitating customer complaints and queries; ensure it is followed through and communicate process

/ result to customers

Ensuring that Maintenance team achieves predetermined targets
Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technicians / mechanics time sheets, etc.). Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules will be added to this area of responsibility.
Ensuring that STR achieves the predetermined targets / budget.
Overall responsibility to ensure quality of customer interaction and service (drive customer service excellence, ensure good communication with customers, developing and fostering partnerships with and tailor made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed.
Telesales and maintenance of records/ quotes register.
Full responsibility to reserve, arrange delivery and collection of and manage overall control of short term rental fleet units; responsible to schedule, plan and allocate drivers' trips on a daily basis; responsible for all invoicing pertaining to transport.
Full responsibility to ensure all documentation for the delivery of a forklift is accurate, complete and properly authorised (e.g. credit applications, signed contracts from clients, credit applications, etc.).
Full responsibility to manage cash sale account within set parameters.
Invoicing and costing on a daily basis.
Liaise with Debtors regarding accounts for new customers.
Responsible for communication with workshop re preparation of machines prior to delivery
Facilitating customer complaints and queries; ensure it is followed through and communicate process /

result to customers; foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.

General assistance to branch as and when required.

Requirements

Grade 12 / Matric + minimum of 5 years relevant experience.
Valid Code 8 Driver's license.
Advanced / Expert Computer literacy in MS Outlook, Word & Excel.
Knowledge requirements:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of quality control processes, costs and other techniques for maximizing the effective storage and distribution of products (equipment and parts)
Knowledge of the English language as business communications medium spelling, grammar, rules of composition, language structure, etc.
Experience working on the Kerridge system.
Maintaining and updating information on database.
Tertiary qualification in business administration.
Competence requirements:

Skills

Good listener o Critical thinker o Decision making o Active/ quick learner o Management of material resources o Negotiation o Mathematics o Time Management

General

Strong analytical ability, strong attention to detail.
Must be of sober habits, have high energy levels and general good health.
As this position is part of a team that service a specialised industry and client requirements are paramount to the success of their businesses and the partnership between our company and theirs

candidates applying for this position must be able to do standby and work overtime as and when requested.

Excellent interpersonal skills, including very strong verbal and grammatically correct written English and Afrikaans communication skills.
Ability to interact with senior management; excellent communication skills with people at all levels in an organization.
Impeccable, friendly and professional telephone manner and in general when dealing with customers both internally and externally dealing with customers both internally and externally.
Ability to function effectively in a group and add value to the team / environment.
Excellent work ethic honest, reliable, hardworking, dedicated and takes pride in work carried out.
Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service.
Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

Desired Skills