TECHNICAL / SPECIALIST MAINTENANCE MANAGER WC

JOB TITLE: TECHNICAL / SPECIALIST MAINTENANCE MANAGER WC (Western Cape)

REPORTING LINE: OPERATIONS MANAGER

ROLE PURPOSE

To manage and coordinate the technical / specialist maintenance related functions to ensure that our clients buildings and projects in the Western Cape are effectively and efficiently maintained.

ROLE DELIVERABLES

Key Performance Areas Activities Key Performance Indicators

Technical Maintenance

Plan, coordinate, and assign activities to the maintenance team. (Prioritize critical items)

Provide input into the development of the reactive and planned maintenance budget.

Co-ordinate department activities with other department activities and or programs, including the scheduling of meetings and the resolving of problems.

Respond to emergencies timeously as needed.

Ensure that health and safety protocols are adhered to.

Train staff safety at workplace skills. (monthly and record)

Perform some technical maintenance tasks where needed.

Monitor and manage the quality of work performed by the maintenance team.

Maintenance procedures effectively implemented

Work order roll-over from one year to the next is not more than 10% of total work orders received.

Ensure maintenance staff completes a minimum of 4 reactive work orders per day.

A safe workplace is created with few or no incidents.

Maintenance work is planned and scheduled to ensure quick response times

Maintenance completed meets quality requirements

Key Performance Areas Activities Key Performance Indicators

Provide technical expertise to contractors and or maintenance team.

Most efficient practice is followed to complete tasks.

Administration

Manage and report on actual expenses vs approved budget.

Prepare reports related to materials and supplies used to complete work.

Ensure an adequate supply of repair and replacement materials.

Report weekly on all critical issues on site.

Complete tasks in action item list timeously and report on this weekly.

Maintain good records related to all aspects of assets in the WC.

Attend to special assignments given by the Operations Manager as a matter of priority.

Inspect and evaluate reporting from supervisor and staff (i.e. timesheets, work orders, etc.)

Maintenance expenses are within the approved budget.

Stocktaking matches material requested, bought, and used.

Accurate reporting and records are maintained

Reports are submitted accurately and in time.

Staff Management

Build an effective and successful team.

Manage staff disciplinary processes as per labour law requirements.

Address staff issues and concerns.

Performance Management Of Staff Including

Conducting monthly one on ones

Conducting annual performance reviews

Defining performance objectives and outcomes

Focus on skills development

Staff performance outcomes achieved.

Staff are content, positive, and performance driven.

Staff who do not score satisfactory during the performance appraisal are given special attention until they perform to the level as expected.

Role Requirements

Qualifications and Experience

A minimum of a Grade 12 or NQF 4 is required.

At least 5 years supervisory experience, preferably in a technical maintenance environment.

Basic MS Skills Are Required (Word, Excel And Outlook)

ABET 4 literacy and numeracy

Skills

Communication

Customer service

Relationship management

Financial accounting and budgeting

Planning and organizing

Problem-solving

Performance management

Gathering and analyzing information

Maintenance planning

Safety and security standards

Computer (MS word, excel and outlook)

Attributes

Emotional control

Assertiveness

Persuasion

Interpersonal skills

Attention to detail

Situational sensitivity

KEY INFLUENCES

Internal

Operations Manager

Regional Manager

Client Services Manager

Housing Manager and Supervisor

External

Tenants

Service providers

Stake Holders