Want to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg and work in a post-sales environment, supporting customers, optimizing the Mimecast experience and handling technical challenges quickly and appropriately.
We need to be there for our customers 24/7, so youll work to a rota and spend time building long-lasting relationships. Day to day, youll analyse events and identify security threats and scams using Mimecast and third party tools; provide customers with regularly scheduled reports; handle cases and take phone calls when needed; help customers out with Mimecast products when they your assistance; and provide support to anyone who needs it whether thats customers, partners, resellers or internal staff.
Youll Need
- Experience managing customer-facing implementations of 3rd party SaaS and IT services
- Experience with Microsoft, Google Apps or other email platforms
- A good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
- Experience with Microsoft Exchange and Active Directory or other email platforms
- Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
- Experience of working with globally diverse customers
- Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
- Knowledge of email authentication techniques as SPF, DKIM and DMARC
- Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
Were fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly and outstandingly. Were big on honesty because it makes us better. Were empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. Thats The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. Thats why were committed to building an inclusive, diverse community that celebrates and welcomes everyone unless theyre a cybercriminal, of course.
Were proud to be an Equal Opportunity and Affirmative Action Employer, and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic wont affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
