The purpose of this role is to deliver operations reports, import data into templates
provided and develop reports that will assist the operations to make informed decisions.
Working at NTT
- Reporting and Forecasts
- Delivers timely and meaningful reporting to the Business Unit which adhere to specification
- Continuous improvement of the reports provided to the Business Unit
- Forecasts volumes and resources
- Regularly reviews and makes improvements to daily, weekly and monthly schedules which enables the operations to meet targets
- Monitors and advises on attrition and headcount requirements
- Delivers short-term and long-term forecasting
- Maintenance
- Collects all data to centralise in one repository
- Backs up and maintains all Management Information system
Competencies
Matric or NQF equivalent
- 6 months experience as an RTA or similar position
- Knowledge of Avaya / Genesys or similar tool
- SQL / crystal or similar beneficial MS Access intermediate
- MS Excel intermediate
