Responsibilites
- Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
- Manage costs in respect of delay and missed connections;
- Motivate for any additional contracts relating to purchasing;
- Implement cost saving initiatives and manage external service provider relationships;
- Attend to common interest matters;
- Ensure adherence to company policies and procedures;
- Ensure adherence to relevant legislation (Air/Ground Safety, Labour);
- Achieve punctuality targets, On Time Performance;
- Ensure emergency plans are in place for the relevant station;
- Plan, organise and motivate for resources when required;
- Coordinate delay handling, in some severe cases he/she will be requested to present themselves to the airport;
- Coordinate regular audits to ensure service and safety standards are of the highest quality;
- Ensure a smooth and positive passenger experience;
- Promote customer service KPI as directed by Management and NPS;
- Ensure that the external service provider/s align their customer service standards with that of FlySafair's standards;
- Provide leadership to supervisors and staff;
- Ensure staff maintains effective communication channels;
- Ensure staff has the required training and skills;
- Manage the performance of staff;
- Manage unresolved staff queries/issues;
- Maintain correct staff levels;
- Initiate and manage the recruitment of staff in close co-operation with the company's HR Division;
- Manage staff scheduling and activity;
- Enforce housekeeping practices;
- Ensure compliance with health and safety regulations;
- Ensure compliance with the company code of conduct;
- Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
- Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
- Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third-party service providers;
- Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third-party service providers.
- Grade 12;
- Diploma/Degree in travel and tourism or aviation (Advantageous);
- Minimum of 10 years aviation experience, of which, 5 years must be management experience;
- Experience in the following areas:
- Baggage handling
- Passenger Handling
- Operations and Cargo Handling;
- Non-scheduled Operations;
- Experience in Commercial Ground Handling agreements;
- Experience working with IOSA and ISAGO audit requirements;
- Non-office hours may apply from time to time due to operational requirements;
- May be required to work weekends or extended hours due to delays etc.;
- Computer literate;
- Strong leadership skills;
- Planning, organizational and time management skills;
- Excellent interpersonal skills;
- Strong oral and written communication skills;
- Problem-solving and decision-making capability resolving conflict;
- Strong relationship building;
- Ability to multitask.
- Professional;
- High integrity;
- Empathy;
- Patience;
- Self-motivated;
- Independent (able to work without supervision)
- Goal oriented;
- Positive attitude;
- Able to cope with changing workload priorities and pressure;
- Immaculate timekeeping.
- No external email applications will be accepted.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right
- To appoint the selected candidates based on its operational requirements.
- Reference number JHB000909
