The Digital Wholesale Solutions team develops and implements best-in-class and future-oriented tools, processes, policies and guidance to enable the Clusters to achieve operational excellence and commercial success. The holder of this position is responsible for the consistent execution of the Wholesale Strategy through the delivery of digital tools/programs, key initiatives and cross-functional projects with an impact on top- and bottom-line results and higher engagement of wholesale customers.
Key Responsibilities
- Lead and manage the roll-outs of the Digital Wholesale solutions (such as CLICK, EDI, Sales Rep tool, Showroom tool, activation and service tools) in the market with the Global roll-out team
- Support the Clusters in achieving profitable market share and company goals through change management (best practice sharing, process standardization and complexity reduction)
- Promote Digital tools within the Market sales community and collects requirements. Manage and prioritize country/market requests in collaboration with Global DSS and Global Sales teams
- Ensure a constant communication flow on the status of the projects and initiatives to main stakeholders, the Market Sales Leadership team and other sales and/or project-related functions.
- Manage education and training of the local Digital Wholesale solutions/ CLICK managers, develop training schedules and initiate local training of customer service, sales and customers
- Monitor the performance of strategic initiatives within the scope of responsibility. Identify deviations from targets and drive necessary changes
- Represent the market as a SPOC for Global Functions and establish transparent communication with the Clusters or countries in regard to enhancements, issues and projects
- Collect, review and prioritize market demand for Digital Wholesale solutions in order to drive continuous improvements and add value to our customers and users. Identify capabilities to be implemented through collaboration with Global Sales, Global Digital Sales Solution and Global IT teams to drive digital transformation in Wholesale
- Support User acceptance tests for new features and improvements and take final decisions for changes and enhancements of the tools working with Market leads, sales directors, sales coordination and IT
- Contribute to shaping the overarching Digital Strategy in Wholesale together with Global Digital Sales Solutions and Global Sales Teams, evolving and planning the core levers to achieve brand and sales objectives
- Ensure season readiness of the sell-in tools in the market in close collaboration with the marketing, IT and Sales functions (content, master data, sales calendar, assortments, packages)
- Develop an annual digital activation and adoption plan and coordinate the process with local and global functions (Sales, Marketing and Cluster managers) to increase customer engagement and impact top-line
Market Sales, Market Marketing, Market CTC, Market IT, Global Digital Sales Solutions, Global Sales Development, Global IT, Cluster Sales Coordination, Cluster Click teams, Cluster Project Leads, Cluster Customer Service
Knowledge, Skills And Abilities
- Advanced communication and negotiation skills
- Creative, open-minded individual
- Flexible team player able to work in both a group and individual atmosphere
- Advanced analytical, planning and organizational abilities
- Broad and deep functional skills (e.g. Customer Service, Sales Operations, Finance, IT, Sales)
- Extensive knowledge of the adidas Group business along with significant industry experience
- Fluency in English is essential, additional languages are an advantage
- Project Management Experience
- SAP AFS and Salesforce products knowledge is advantage
- 5- 6 years within a commercially driven organisation,
- preferably with 3-4 years of sales experience (KAM or Field) within adidas or comparable (Sales Coordination/Sales Development)
- Cross-functional experience ideally with Customer Service/ Operations/ IT/ Sales/ Finance
