If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.
If you have a desire to work in an organisation that is:
- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customers success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community
Your Role at Impact:
As a leader in impact.com's Customer Engineering organization, you will be responsible for leading a team of customer-focused and technically proficient implementation engineers. You will have the excellent opportunity to manage and grow the team, while ensuring all round development and well-being of individual team members. As an experienced technical professional, you will also be able to assist and guide the team in developing best-in-class client solutions on impact.com's award winning Partnership Cloud SaaS platform.
What You'll Do:
- Assist the team in developing custom client SaaS solutions, including the review and approval of technical plans
- Lead and grow a team of technical engineers by recruiting, mentoring and coaching
- Retain and develop talent through goal setting, career planning and development
- Conduct regular 1:1s and CFRs to ensure team high satisfaction and well-being
- Participate in tracking team KPIs and ACRs
- Quickly become proficient on impact.com's partnership automation platform and related technologies
- Build, review, improve and be responsible for the roll out of departmental tools and processes
- Act as an escalation point for internal and external requests
- Participate and lead departmental and cross functional projects and initiatives
- 5+ years of hands-on experience leading the design and development of client solutions on SaaS platforms
- 3+ years of team lead and/or team management experience
- 7-10 years of relevant industry/domain experience
- Bachelors degree in Computer Science, Engineering, Math, Science or Commerce discipline
- Excellent communication skills, both oral and written, including client-facing skills
Affiliate & Partnerships Industry Fundamentals Certification by PXA
Benefits/Perks:
- Hybrid, Casual work environment
- Unlimited PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Primary caregiver leave
- Training & Development
- Learning the advanced partnership automation products
- Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- Restricted Stock Units
- 3-year vesting schedule pending Board approval
- Internet Allowance
- Fitness club fee reimbursements
