Job Title
Manager: Hino Regional Technical
Band Level
10/11
Division
HINO
Location:
Johannesburg
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This vacancy exists in the Hino Division and is based in Johannesburg. This position reports to the Senior Manager: Hino Customer Services to support Hino Dealers and fleet customers in the East Coast region focusing on Hino technical related matters and dealer management.
Key Performance Areas
- Dealer Development
- Give guidance to dealers in service department to areas of under-performance.
- Service Campaigns
- To give guidance and to develop dealers in achieving the set campaign objectives.
- Customer Experience Management
- Assist dealers in achieving a high standard in customer experience.
- Technical Liaison
- To give feedback to the Technical Liaison Manager on technical problems in the field.
- Hino Quality Service
- Assist dealers to achieve the set Hino Quality Service standard.
- Vehicle Off Road (VOR)
- Assist dealers in repairing of trucks in order to get the truck back on the road.
- Must be a qualified Diesel Technician (passed both theory and practical)
- NQF Level 6 (360 credits 8 level framework) or NTC 6
- Code EC Drivers license and PRDP (Public Road Driving Permit)
- Minimum of 6 years post trade qualification experience
- HQS Diagnostic Technician Qualification will be an advantage.
- Technical experience on Hino Trucks
- Computer Literacy (MS Office)
- Innovative Ideas
- Planning from a mid to long-term viewpoint
- Appropriate judgement
- Appropriate evaluation and feedback
- Decision making
- Integrity
- May be required to act in the capacity of surrounding posts,
- May be required to work overtime,
- May be required to travel and stay overnight,
- May be required to participate in development programs,
- May be required to assist in a dealer workshop on a truck,
Closing Date: 23 January 2024
