Location: Cape Town
Reporting to: Assistant GM
About The Role
We love what we do - and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests and team members with a memorable experience with each visit.
Key Responsibilities
- Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with companys expectations, while maintaining compliance with city, state and federal laws.
- You will be experienced in specializing in guest service/ journey and guest retention. as well as specializing in csr and following up on all reviews. You will also have had experience of specializing in de-escalating high pressure situations as well as conflict management.
- Focus on succession management, training and, development of all Market employees
- Delegate responsibility to the management team as needed and enforce existing policies consistently
- Oversee and participate in the hiring, training, supervision management, coaching, counselling, and evaluation of all members of the market team.
- Promotes organization in industry, manufacturing and/or trade associations
- Work closes with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
- Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager
- Prepare schedules for the team along with vacation plan
- Conduct pre-shift meetings and assist team members with any inquiries
- Develop and implement operating standards, policies, and procedures to be followed by the management team
- Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
- Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information
- Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams
- Make decision and act based on previous experience and good judgment, revising procedures as needed to accommodate unusual situations
- Interact with all department personnel, Market and vendor staff as needed
- Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team
- Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
- Develop and implement cost saving and profit enhancement measures
- Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff.
- Create and execute action plans for any areas that need improvement or are in critical situation
- Maximize restaurant profitability; monitor the use of controls to ensure they remain effective
- Monitor guest satisfaction on all levels, including social media platforms
- Ensure health, safety and sanitation requirements follow Dubai Municipality standards and ensure all managers are aware of any changes in the law
- Participate in the development of annual budget for the entire restaurant; develop short and long term financial operating plans
- Participate in community events and ensure corporate social responsibility goals of venue are met
- Maintain a professional, neat, and well-groomed appearance adhering to Markets standards
- Open and/or close Market daily as scheduled following established standards and guidelines.
- Follow up cash handling procedures.
- Maintain confidentiality.
- Assist Management as needed in any other task necessary to ensure successful operations of the Market.
- Engage with guests at the Market to ensure guest satisfaction.
- Main focus on day-to-day operations, guest engagement, and staff supervision.
- Minimum of two to three years of restaurant operations experience required
- Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
- Proficient in Windows Microsoft Office, POS system
- Strong problem-solving skills
- Ability to lead by example and act in a professional manner always
- Ability to communicate effectively and assertively, both verbally and in writing with staff, clients, and the public
- Ability to maintain a high level of confidentiality
- Ability to write reports, business correspondence, and procedure manuals
- Ability to demonstrate a positive attitude always; as well as keep an open and objective view
- Ability to listen empathetically and be respectful always
- Ability to maintain personal integrity, composure and stay focused
- Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
- Ability to handle a fast-paced, busy, and somewhat stressful environment
- Ability to work under pressure and meet deadlines
- Must be able to push and lift up to 30 kgs
Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, youll want to
Be commercially astute
Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
Think globally
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player
About Our Culture
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
About Time Out Group Plc
Time Out Group is a global media and hospitality business that inspires and enables people to explore and enjoy the best of the city.
It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.
Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in todays fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.
Time Out Medias digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content written and curated by local expert journalists around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.
Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences based on the editorial curation Time Out has always been known for. The worlds first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.
The first Time Out Market opened in Lisbon in 2014 and is now Portugals most popular attraction with 4.1 million visitors in 2019. Following this success, four new Time Out Markets opened in North America in 2019 in New York, Boston, Montral and Chicago, and we recently celebrated the opening of Time Out Market Dubai in April 2021. A further pipeline of other global locations includes Porto, Barcelona, Prague, Abu Dhabi, Cape Town and London.
Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the worlds greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. Its our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.
