takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant - Seasonal to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great
Furthermore, because we operate in a fast-growing, quick-moving environment, we're looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you're results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.
You will report to the Customer Service Team Leader
Your responsibilities will include:
- Deliver timely, accurate and professional customer service.
- Resolve product or service problems by utilizing your listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action.
- Communicate with our customers via phone, email and chat.
- Utilize a variety of software tools to navigate to a resolution.
- Liaise between internal departments to solve our customer queries.
- Take ownership of our customers and ensure their needs are met in accordance with being Africa's most customer-centric company.
- Customer obsessed and what it means to deliver an exceptional service
- Competitive: Although innovation is important, GREAT requires a lot of work.
- Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what they already know
- Hardworking
- Smart: Able to identify the root cause of a problem and solve it
- Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed
- Collaborative and mindful of the impact of their actions on the team
- Energetic
- Emotionally resilient and comfortable with ambiguity and constant change
- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Excellent written and verbal communication skills in English.
- Customer centric, the ability to delight our customers.
- Accountable and responsible, has integrity and takes ownership regardless of whose 'problem' it is.
- Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.
- Flexibility to work rotational shifts which includes weekends, public holidays and night work
- Able to work a 45 hour week based on provided schedules
- Compulsory Internet Connection Required (preferably uncapped)
- National Senior Certificate
- Minimum of 6 -12 months call centre (customer service) experience
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
