A tooling and machinery repair company is seeking a mature, experienced Workshop Technician to take full responsibility for the repairing of welders, power tools, garden machines and generators.
Requirements
- Grade 12 or equivalent,
- Must have comprehensive technical knowledge of repairing power tools, garden machines and generator
- Essential diagnostic and problem-solving skills, to find the cause of a fault and patience to trace it.
- Microsoft programmes, i.e. Excel, E-mail; etc
- Experience in After Sales Service is an advantage
- Good communication ability both verbally and in writing (English)
- Drivers license, and own transport would be an advantage
- Fluent in English and Afrikaans
- Responsible for providing a positive after-sales service experience to all customers.
- Accountable for handling customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal
- and external customers
- Maintain a Job Card to record any receipt documents for all returns received for repair
- Investigate all returns failures and liaise with Management/Customers timeously, irrespective of whether the return is conducted as no charge or charge out.
- Administration and control of all documents related to repairs, i.e. Invoicing; GRN and waybills
- Ensure economic feasibility of repair, when such products under warrantee is not feasible to repair consideration must be given to extract good spare parts prior to scrapping products
- To provide telephonic or on-site technical support on all products, either directly with the customer or when asked to do so by customer services department
- To adhere to all company rules, regulations and conditions of work OHSA/CPA
- To produce technical reports on any product as required by management
- Responsible for control of stock holding of common spare parts
- Support Management in the task of ensuring the most profitable and effective running of the repair process
- To conduct (PDI) pre delivery inspection on machines
- Housekeeping - Ensure that workshop is kept clean at all times
Begin your next chapter with your application today!
