Our client, an Orthopaedic Surgeon based in Cape Town, is seeking to recruit a well presented and experienced medical receptionist.
Requirements:
- Greet and assist patients in a courteous and kind manner, whether in person or telephonically.
- Schedule appointments and maintain records and accounts.
- Attend to patient enquiries.
- Run an efficient diary and appointment schedule.
- Keep patients informed if the Dr is running late and manage service delays professionally.
- Show empathy towards patients and anticipate patients' anxieties.
- Efficient filing and retrieving of patient records.
- Maintain patient accounts by obtaining, recording and updating personal and financial information.
- Maintain accountability for payments, collections and receipting of monies.
- Maintain practice inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Attend to patient emergencies.
- Protect patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Work seamlessly as part of a team.
- Ensure a neat and tidy reception area.
- Uphold the value and protocols of the practice.
- Circulation of theatre lists and co-ordination of theatre logistics
- General administration.
- At least 2-3 years experience in a similar medical receptionist position
- Medical software experience will be an advantage
- Fluent in Afrikaans and English
- Passionate
- Ability to multitask
- Flexibility
- Excellent telephonic communication skills
- Customer service orientated
- Good time management
- Excellent organisational skills
- Attention to detail
- Professionalism
- Quality focussed
Monday to Friday, 07h00 - 17h00 (with occasional overtime as the practice demands)
Appointment:
ASAP
Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
