Reference Number MMH241001-6
Job Title Membership Assistant
Position Type Temporary
Role Family Client Services
Cluster Health Solutions
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Meersig, Centurion
Introduction
Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
This temporary position is aimed at a client focused individual who can deliver quality outputs in accordance with business rules, policies and procedures, whilst at the same time working effectively with people, both internally and externally, for a period of three months.
Requirements
- A National Senior Certificate is essential (Mathematics or Mathematical Literacy as a Grade 12 subject is advantageous)
- Previous working experience as an Administrator / Data Capturer is highly advantageous
- Experience working in a client services environment is preferred
- The incumbent must be bilingual in English and either Sotho or Zulu
- MS Office / 365 proficiency is essential
- Accurately capture new membership applications and changes within the specified service level agreement.
- Apply scheme membership rules in terms of underwriting and waiting periods.
- Follow-up on outstanding documentation to ensure that members and dependants are successfully registered.
- Ensure that the scheme and employer are not unnecessarily exposed to financial risk.
- Effectively resolve queries from members, employer groups, service providers and schemes within the specified service level agreement.
- Printing and distributing membership welcome packs and cards.
- Assisting with quality control initiatives within the team.
- Data capturing
- Customer-focused
- Ability to learn and apply new skills
- Attention to detail
- Decision making
- Problem solving
- Business writing skills
