This temporary position is aimed at a client focused individual who is able to deliver quality outputs, whilst at the same time working effectively with people, both internally and externally, for a period of three months.
Requirements
- A National Senior Certificate with Mathematics or Mathematical Literacy as a Grade 12 subject is essential
- MS Office / 365 proficiency is essential
- Experience in a client service environment would be an advantage
- The incumbent must be bilingual in English and either Sotho or Zulu
- Accurately capture new membership applications and changes within the specified service level agreement.
- Apply scheme membership rules in terms of underwriting and waiting periods.
- Follow-up on outstanding documentation to ensure that members and dependants are successfully registered.
- Ensure that the scheme and employer are not unnecessarily exposed to financial risk.
- Effectively resolve queries from members, employer groups, service providers and schemes within the specified service level agreement.
- Printing and distributing membership welcome packs and cards.
- Assisting with quality control initiatives within the team.
