To render a comprehensive telephony and administration client service to policyholders and other internal and external customers.
Requirements
- Matric / Grade 12.
- Ability to speak and understand English, and two or more additional South African languages including Sotho/Tswana/Pedi (mandatory).
- 2 years client service call centre experience, dealing with calls and all related admin functions.
- Understanding of long-term insurance industry and In House systems.
- Handle all incoming contact mediums and all related administration received as a result of the contacts received.
- Perform tasks to adhere to the pay for performance requirements.
- Manage and adhere to established service level agreements.
- Develop and maintain productive and collaborative working relationships with peers.
- Positively influence and participate in change initiatives.
- Investigate client queries within the agreed service level agreement and ensure that clients receive timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the clients receive the appropriate after sales service.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
