Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial services needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle-income segments.
The Learning Support Specialist role for Skills Development is responsible for providing support to internal customers and external stakeholders on skills development requirements and solutions and focusing on supporting the plan to achieve the SD Target for MFC.
The incumbent is required to provide technical support for Skills Development requirements and related queries and is individually accountable for achieving results through their efforts.
The essential skills required for the role are communication (written and verbal), interpersonal, project management, tech-savviness, problem-solving, collaboration, technical and customer service.
The desirable skills are decision-making, analytical, and critical thinking.
Key Responsibilities
- Engages with stakeholders to effectively identify and resolve skills development issues.
- Demonstrate the importance of collaboration by working closely with all stakeholders to support SD initiatives and requirements.
- Plan and track the progress of skills development deliverables for MFC on and against the SD Scorecard.
- Support the change management plans for the implementation of SD initiatives.
- Delivers relevant and insightful Skills Development information through reporting.
- Evaluate the impact of Skills Development by measuring and monitoring the feedback.
- Manage and track the progress of MFCs SD Score.
- Collate and submit the information on behalf of MFC for the Work Skills Plan and Annual Training Report.
- Manage the relationships with key stakeholders that provide learning opportunities that support MFC Learning Strategy.
- Contribute to the governance and controls that support learning governance within MFC and across OML.
- Prepare and provide the contractual agreements that support the identified learning opportunities.
- Support the study and bursary processes.
- Relevant Business or HR or L&D tertiary qualification (NQF 5)
- 3+ years of experience in a learning support role with a focus on administrative and technical resolutions (ideal)
- Knowledge of Skills Development procedures and policies (ideal)
Detail-Oriented, Evaluate Information, Interpreting Information, Results-Oriented, Standards Compliance
Education
Closing Date
10 February 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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