Does building relationships come naturally to you? Do you have a future-forward thinking mind with a passion for new and ever-evolving technology, and do you hope to combine these two passions?
Then you might just be who we are looking for.
As the Hiring Success Partner here at Mint Kulca, you will get to support customers by proactively helping them get the most out of our product. You will have a lot of autonomy and responsibility from day one and within a few weeks, you will be groomed to support and manage your first customers.
You will play a vital role in customer retention and growth, which means you will really be able to make your mark on our business.
Do you think you're up for the challenge? Then don't hesitate to apply for this position!
We are looking for a HIRING SUCCESS PARTNER in Bellville, Cape Town
The Top Priorities Of The Role Are
Client success
- Onboard new clients - it is extremely important to educate customers and their teams on how to use our product. Onboarding should focus on features they need to learn, based on the projects they aim to complete. This way, they can get up to speed as fast as possible and be one step closer to achieving their goals
- Customisation of all new roles and improvement of hiring success
- Assessment feedback to clients
- Delivering Expertise- Unequivically excellent delivery of outsources services
- Client Support
- Deliver valuable and quality support to all questions and technical issues or concerns clients might have
- Hiring Partner
- Act as mentor for Mint Kulca clients to ensure that everything in the hiring process runs smoothly after purchase
- Use opportunity of working one-on-one with customers to significantly influence our customer base. Act as personal cheerleaders for Mint Kulca, explaining to customers why you can meet their specific needs
- Identify their problems and offer solutions (mint products/services) that can solve these problems
- This positive reputation should not only keep the customers satisfied, but should also encourage them to refer their friends
- As someone who works directly with customers (clients and candidates), you should feel responsible for advocating their needs
- You need to have an in-depth understanding of customer likes and dislikes about Mint Kulca products and processes
- You should organize, analyse, and share this information with the team to ensure Mint Kulca can enhance products and services to better serve our clients
- Collaborate with the Mint Team/internal stakeholders to ensure the smooth running of all operations
- Add value by being a team player and always bringing your opinion to the tableTHE
Work with customers to ensure they are receiving the tools and support needed to achieve their goals. (Increase clients hiring success to 90%)
IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:
- Passion for and interest in Tech
- People focused
- Care
- Career goals and passion aligned to MK purpose and business model
- Team Player/Collaborative
- Transparent/Honest/Integrity
- Accountability/Take Ownership/Autonomous
- Unequivocal excellence
- Enthusiasm/Passion
- Problem solving
- Proactive communication
- Judgement/Decision making
- Planning/Organising
- Resilient/Tenacious/Grit
- Degree in HR/Industrial Psychology/Psychology, and working towards your Honours Degree
- Registered Psychometrist/or in the process of registering
- At least 2-3 years working experience with a focus on customers/people
- Advanced computer and technological expertise
- LOVE tech.
Desired Skills
- HR/Industrial Psychology/Psychology
- Psychometrist
- Customer Focus
- LOVE tech
- Advanced computer and technological expertise
- 1 to 2 years
- Degree
OUR CULTURE:
We are a consulting start up in the tech space passionate about delivering high quality work, service excellence and continually evolving and developing how we deliver results.
Our team is small, informal with a flat structure. We work very closely together (we know about each other's ups and downs) with a strong foundaion of care and transparancy.
We are straight talkers who laugh together and cry together.
We offer a hybrid working environment (which is earned), your first few months will be office based.
Our Purpose
To empower leaders to consistently make the right hiring decisions so that they can achieve their ultimate level of success
Our Values
EXCELLENCE
We direct our focus to get things done and to always do better
"We don't just get it done, we do it better!"
INNOVATION
- Always improving and ever-evolving
PEOPLE CENTRIC / HUMAN-CENTRED
We may be a software and future-forward focused company, but our passion lies in putting people at the centre of everything we do.
WE genuinely care about you and we care about what is important to you.
INTEGRITY
Every day, we strive to honour our commitments, practice honestly and build trust in all interactions by taking responsibility and leading by example in all we do.
"We do what's right, even when nobody is watching"
WHY WORK FOR US
We are not everyone's cup of tea - if you can share our excitement and passion for what we do, want to be part of the growth, development and creative/ever changing environment and sharing your days with a closely knit small team with a massive emphasis on trust based and transparent team work, then you will be happy here.
We have a fast paced ever-evolving environment where (most days) you need to be able to fly by the seat of your pants or you will get left behind.
We encourage open communication and feedback and creative thinkers who can add value to our products and services.
