Were the original New Law pioneer. Over the past fifteen years, we have changed how attorneys, consultants, and legal teams operate. We continue to dominate the market we founded and are one of the biggest and fastest-growing flexible legal services providers today.
Working at LOD
We are an enterprising growth company that has managed to hold onto the enthusiasm of a start-up. The core of LOD is its headquarters staff; they are the ones who take care of its clients and attorneys while working on expanding the company. Hence, joining the Headquarters team allows you to influence how the legal sector changes. Your actions will directly impact how our HQ team interacts with our lawyers, clients, and other stakeholders.
Ideals at LOD
This may seem a rather lofty topic, but we see daily that giving people a chance to work differently can positively impact the world. We run LOD with that in mind for our clients and our lawyers. Its also crucial for our employees in the HQ team - each employee has a chance to engage genuinely and to make a difference in what we do.
You at LOD?
Although our Headquarters team members come from various backgrounds, we want them to love their jobs and work with talented people on a common goal. We'd be interested in hearing from you if you believe you'd like to participate in that.
The ideal applicant will have technical training and desire a long-term position in a collaborative environment where everyone is encouraged to voice their opinions and offer fresh approaches. We employ an agile working style and swiftly implement changes without drawn-out procedures. This enables us to introduce new solutions quickly. We made this job description using three AI tools!
The applicant will have both strong technical knowledge and excellent customer service abilities. It is crucial to translate difficult technical topics into straightforward, understandable language.
Role Summary
Having been through a successful digital transformation over the last few years, technology is right at the heart of LOD, underpinning every facet of the business. LOD is a cloud-native organisation working innovatively with some of the most exciting technologies on the market. The transformation journey is far from over, with continuous improvement enabled across all departments.
An exciting new role is being created to help support the next step on the journey. As part of a highly innovative TCI team, this will be a crucial role for the organisation and will have broad responsibilities.
The Modern Workplace Administrator will be
part of the Service Delivery Team and is responsible for supporting our cloud technology and users.
Key Responsibilities
- Administer and manage the Microsoft 365 stack in an enterprise setting, which includes Intune, Microsoft Azure, Microsoft 365, Microsoft Teams, and Microsoft SharePoint.
- Provide level 2 and level 3 support.
- Being the proprietor of JML (Joiner, Movers, Leavers) activities.
- Keep workstations up to date with patches using Windows Update for Business.
- Continually enhance Microsoft Autopilot endpoint deployment.
- Provide fundamental assistance for network services like DNS and DHCP.
- Using the ITIL model, ensure every IT service delivery is customer-focused.
- Collaborate to deliver top-notch IT services with both internal and external teams.
- Work independently on a range of activities and projects.
- Uphold high standards that place more emphasis on proactive prevention than reactive problem-solving.
- Keep documentation current and produce new ones to enable effective knowledge transfer.
- Diagnose issues and, where necessary, escalate technical help, assuming responsibility for the issue's resolution and working to increase end-user satisfaction.
- Acquaint yourself with technical support procedures such as ticket paperwork, SLAs, and escalation procedures.
- Be able to work both independently and collaboratively. Be a quick learner.
- Continue to have good English communication skills, adapting to the audience.
- 4+ years of experience with Microsoft technologies such as Active Directory, Azure Active Directory, Microsoft 365 (Intune, SharePoint, Exchange, OneDrive, Teams), Microsoft Office 2016 and/or M365 Office.
- Extensive knowledge of consumer Windows operating systems.
- A thorough understanding of the patching process.
- Expertise with a range of Windows deployment techniques, including Autopilot.
- Familiarity with Windows Server services like LDAP, IIS, and ADFS.
- A working understanding of networks and services like DNS and DHCP.
- Having an industry certification like MCSA or MCTS is beneficial.
- An understanding of ITIL is preferred.
- Excellent interpersonal and customer service skills.
- Positivity, excitement, and the capacity to adapt to whatever the needs of the business are at whatever level of the organisation.
