Moreleta Park, Pretoria East: CLIENT CARE CONSULTANT (CALL CENTER)
3 months temporary contract with possibility of becoming permanent.
Minimum Requirements:
-Afrikaans speaking females (open to all ethnic groups)
-Fully bilingual in Afrikaans and English (Fully proficient in Afrikaans a must – verbal and written communication)
-Matric / Grade 12
-Minimum 2 years previous Call Center experience in sales or on-line support Call Center
-Understanding of Contact Center environment and technology required
-Previous experience/background in Copy Center, Printing or Photographic industry/sector preferred
-Computer literate in MS Office
-Reliable and trustworthy
-Friendly with good people skills
-Good conflict management skills
-Quality and customer focused
-Assertive and ability to overcome objectives
-Team player and independently functional
-Stable employment record a must (CV must indicate employment dates – no job hoppers)
-Contactable References
-To start as soon as possible
Working Hours:
Rotating shift totalling 195 hours per month:
Mondays to Fridays from 09h00am – 18h00pm; and
Saturdays, Sundays & Public Holidays from 09h00am – 15h00pm
Duties:
-Uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
-Ensure all operational protocols are adhered to at all times
-Identifying opportunities to improve the service process and customer experience
-Handle challenging customers in a highly pressurized environment
-Ensure SLA, ring time and abandoned rate within agreed norms
-Capturing all customer interactions whether from email or telephonic on the company’s CRM system
-Explain and offer first line support to Afrikaans and English speaking customers regarding technical issues
Salary: R 7 000.00 gross basic CTC (Not negotiable) + Pension Fund
E-mail your updated detailed CV in Word or PDF (not as a link) to oneilc@telkomsa.net and indicate Reference CR1579 and your salary expectation. (Also forward a recent photograph and Reference letters if possible)
APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.
