Tele-Salesman

Midas is searching for a customer centric Tele-Sales candidate to join the call centre at Midas Menlyn Head Office in Pretoria. The purpose of this position is to enhance the branchs sales and ensure that growth objectives are always achieved. Furthermore, grow new business and provide after-sales service to existing customers.

Requirements

• Matric
• At least 5 years experience as telesales or sales representative in the automotive industry.
• Extensive experience in a telesales/call centre environment dealing with customer needs.
• Telephone etiquette and professionalism.
• Manage high volume in-bound calls.
• Respond to all telephonic enquiries timeously and always maintain great levels of customer satisfaction.
• Technical/Mechanical automotive background Desirable.
• Product Knowledge.
• Should be able to carry out his/her responsibilities with little supervision.
• Be a good planner and time manager.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
• Ability to work with management effectively and cooperatively.
• Honest and show integrity.
• Clear criminal record.

Key Performance Indicators includes, but not limited to.

• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service.
• Receive inbound customer sales inquiries.
• Provide support and pricing details in response to inbound enquiries.
• Identify sales leads and escalate them to external sales staff.
• Process sales orders.
• Ensure customer satisfaction through great service.
• Provide quotations, product, and service information.
• Increase profitability and maintain sales targets.
• Promote the features and benefits of the companys products / services.
• Receive, manage, or escalate customer complaints related to the sale of products and services.
• Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents.

Equity Statement

At Motus we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goal

Please note that candidates not contacted within 2 weeks after the closing date must consider their applications as unsuccessful