You will be responsible for supporting, developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific for the MRI modality in Johannesburg and other assigned areas.
Job Description Responsibilities
- Technical: Maintains all models specific to a modality in the assigned area.
- Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
- Act to ensure satisfaction to primary customers.
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Business growth: Assists in the growth and direction of business in his/her geographic area.
- Productivity: Responsible for Warranty and PMS contract cost control.
- Administration: Responsibly completes all administration tasks on time.
- Ensure timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Installation: Play a leading role in complex and multifunctional rooms. Shares best practices.
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Qualified to Degree level, Bachelors degree Electrical & Electronics Engineering or Biomedical Engineering.
- Technical analytical skills.
- Field Engineer experience in MRI medical Equipment
- Up to 2 years of Field Services experience.
- Sought by others for guidance and advice.
- Proficiency in English.
- Ability to work independently with minimum direction.
- High work standards and quality.
- Initiative and motivation.
- Plans and organizes work effectively.
- Excellent communication, listening and interpersonal skills.
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
- Own transport required and valid driving license
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Additional Information
Relocation Assistance Provided: No
