Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Summary
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, systems and quality standards.
Key Duties and Responsibilities
- 1 to 2 years inbound Customer Service Centre Experience required.
- MFC Product knowledge advantageous
- Computer literacy with knowledge of MS Office: Word, Excel and Outlook
- Ability to prioritize
- Strong communication and interpersonal skills, both written and verbal
- Work effectively with colleagues and clients to accomplish team goals
- Deals with client enquiries via telephone (inbound and outbound), email, web chat)
- First contact resolution of applicable queries/ transactions
- Deals with first level escalations and complaints
- Effectively manage customer expectations
- Processing new and existing business on behalf of customers and advisors
Call Center, Call Center Administration, Inbound Call Center
Education
Matriculation Certificate (Matric) (Required)
Closing Date
13 May 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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