Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.
- Minimum 5 years Call Centre experience
- Vernacular language preferable
- Call audits/coaching/efficiency knowledge advantageous
- Outstanding communication and interpersonal skills.
- Excellent organisational and time management skills
- Problem-solving aptitude
- Ability to inspire and motivate
- Ability to provide constructive feedback and gain commitment
- Conflict resolution
- Initiates processes via mixed media (Email /Web chat / In-Bound Calls)
- Manages processed initiated including : Enquiries, Money Out , Change requests, Money in, New Business Servicing
- Deals with first line queries
- Deals with first line escalations
Call Center Administration, Call Center Consulting, Call Center Training, Call Support, Coaching, Time Management
Education
Matriculation Certificate (Matric) (Required)
Closing Date
06 March 2023
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
