Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description Summary
This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.
Duties And Responsibilities
- Deals with clients via telephone in adherence to procedural, productivity and quality standards.
- Strong support role involving sharing information.
- Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
- Finalises calls at point of contact where possible.
- May escalate more complex queries.
- Moderate (intermediate) to high level of technical knowledge.
- Partially multi skilled across product and process relevant to the business area.
- Corporate knowledge and experience advantageous
Call Center, Corporate Experience, Customer Service, Office Administration, Phone Support, Strong Technical skills and attention to detail, Technical Specifications, Telephone Communications
Education
Matriculation Certificate (Matric) (Required)
Closing Date
17 July 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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