Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400, 000 businesses in South Africa. Were breaking down barriers and unlocking economic opportunities that enable people to thrive.
We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.
Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.
Yoco is growing, and as we grow we have compelling challenges ahead of us.
Growing means were enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.
We dont stop pushing, we break things to rebuild, we challenge ourselves and each other. Were constantly evolving and were doing it fast.
Grow With Us.
The Opportunity
As the Head of Table Operations, you will lead the operations nationwide for our restaurant management and POS solution (TABLE) and ensure a world-class experience for our customers.
Your role has two key aspects: overseeing the day-to-day operations of your direct team and collaborating across the organisation to ensure effective cross-functional execution.
You will oversee province-centric teams - each based in a different city - comprising Area Leads, Coordinators, Field Installation Technicians, Solutions Engineers, and Support Engineers. Beyond direct team management, you will coordinate and liaise with cross-functional teams within Yoco to ensure all aspects of the product are effectively supported. This involves working with sales enablement to equip field sales teams to sell the product, collaborating with marketing to provide the necessary information for effective product marketing, and working closely with customer support to establish, reapply and refine support models. Your role extends beyond initial setupyou will continuously iterate on processes based on learnings from customer interactions to drive ongoing improvement.
This high-impact role requires collaboration across the organisation to drive cross-functional execution in a structured, customer-centric way. You have deep experience in operations standardisation and execution, networking, installations, and technical support. You will set up scalable processes, optimise team performance, refine strategies based on customer insights and feedback, and drive operational excellence in a fast-paced environment.
What You Will Be Doing
- Build and lead our Implementation & Support team of 25+ people to deliver exceptional installation & support experience to our customers.
- Ensure alignment between regional teams and broader organisational goals, fostering effective communication and execution.
- Work closely with Sales Enablement to equip field sales teams with the necessary tools, training, and support to sell the product effectively.
- Build deep end to end product and customer understanding
- Liaise with Customer Support to run, develop and refine support models, ensuring the best possible service experience.
- Continuously iterate on processes and strategies based on customer insights and operational learnings.
- Lead end-to-end operations for onboarding, setup, installation, and customer support across multiple cities.
- Standardise and optimise processes to ensure efficiency, consistency, and high-quality execution.
- Oversee project planning, scheduling, and resource allocation to meet installation timelines.
- Manage inventory and stock availability to support seamless hardware installations.
- Set and track KPIs for installation efficiency, support response times, and customer satisfaction.
- Build, develop, and lead a high-performing team, ensuring the right people are in the right roles.
- Foster a culture of ownership, accountability, and continuous improvement within the team.
- Act as the escalation point for complex customer issues and drive long-term solutions.
- Enhance customer onboarding and training experiences, ensuring a smooth transition to our system.
- Collaborate cross-functionally with Sales, Product, and Engineering to optimize internal and customer-facing processes.
Experience & Skills
- Holds a STEM / Quantitative Degree (Engineering, Mathematics, Technology, or similar)
- 10+ years in operations, including 5+ years in leadership roles.
- Hands-on experience in technical installations, networking, or POS system deployments
- Strong background in process standardisation, operations management, and customer experience.
- Familiar with continuous improvement and gap analysis methodologies
- Data-driven approach with experience using KPIs and performance metrics to manage operations.
- Background in hospitality and/or retail technology, POS systems, or payment solutions is highly desirable.
- Proven ability to lead large, distributed teams in field service, installation, or technical support.
- Strong communication and managerial skills, with the ability to collaborate across teams.
- Hyper-organised & execution-focused thrives in structured, fast-paced environments.
- Customer obsession always looking for ways to delight customers and improve the overall customer experience across multiple touch points.
- Strong people leader able to inspire, coach, and develop high-performing teams.
- Strategic & analytical thinker can optimise processes and scale operations effectively.
- Hands-on problem solver willing to roll up sleeves and dive into operational challenges.
Were looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.
Building solutions for a more equal society is a daunting taskand its not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve and we do it fast. We know that its just the right kind of meaningful madness for our kind of visionary human.
So, who are you? Youre someone who resonates with our mission and our values, and youre relentlessly effective in your execution.
Youre a curious problem-solver with a passion for doing good. Youre bright, grounded, experimental and bold. You play open cards and get stuck in. Youre not afraid of change. You close the loop.
At Yoco, we laugh, embrace each others quirks, and support one anothers growth, all while staying authentic.
If this sounds like your kind of challenge, apply below and come grow with us.
Find Out More About Who We Are Here.
Yoco is one of Africa's largest fintech companies. We enable small businesses to thrive through open commerce.
Founded in 2015, we have helped over 400, 000 small businesses across South Africa accept card payments and access capitaloften for the first time.
We have over 350 team members across our key hubs in South Africa and the Netherlands, all working to deliver world class payments and software solutions to small businesses.
We have raised $170M from some of the leading institutional investors in the world such as TPG, Dragoneer, Partech, Velocity, Quona, Raba, 4DX and many more.
