REQ: 138692
Talent Acquisition Consultant: Lerato Sithole
Location: 135 Rivonia Road, Nedbank Head Office, Sandton
Closing Date: 8 April 2025
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Operational
Job Purpose
To conduct and support investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.
Job Responsibilities
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Influence the enhancement of business processes and methodologies.
- Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
- Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime and Forensic Services (GFCFS).
- Contribute to smooth flow of work and maintain relationships with internal and external service providers.
- Manage and prevent potential operational losses.
- Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims
- Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
- Compilation of Incident preliminary report
- Provide feedback to stakeholders.
- Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action
- Gather and analyze relevant documentation received from clients
- Comply with risk standards and policies
- Prevent and/or reduce potential losses
- Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically
- Understand and embrace the Nedbank vision and demonstrate the values.
- Improve personal capability and stay abreast of developments in field of expertise
- Support personal growth and enable effectiveness in performance of roles and responsibilities
- Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders
- Matric / Grade 12 / National Senior Certificate
- Fraud- Investigation and or Risk Mitigation qualification
- Relevant completed courses in Fraud i.e. UJ Certificate in Criminal Justice and Forensic Investigation or similar
- Minimum 3 years experience in banking environment and/or conducting investigations
- Attention to detail and able to make accurate decisions timeously.
- Conducting root cause analysis
- Analyzing situations or data that require an in-depth evaluation of multiple factors
- Displaying high level of ethics, integrity and confidentiality
- Developing ways to minimize risks
- Drafting reports
- Managing conflict situations
- Analyzing and interpreting qualitative and quantitative data
- Answering customer questions
- Communicating complex information in writing and verbally
- Interacting with various levels of management
- Ethics and Fraud
- Fraud investigation methodology
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Relevant regulatory, compliance and risk legislation
- Communication
- Continuous Learning
- Customer Focus
- Decision Making
- Managing Work
- Quality Orientation
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
Please contact the Nedbank Recruiting Team at +27 860 555 566
