Junior Motor Desktop Assessor

Requisition Details & Talent Acquisition Contact

REQ: 131624

Talent Aquisition Consultant: Lerato Sithole

Location: Johannesburg

Cluster: Wealth Insurance

Closing Date: 16 February 2024

Job Family

Administration, Operations and Facilities

Career Stream

VVAPS Motor, Desktop Vehicle Assessing

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

• To compile damages appraisal fairly and accurately in line with TCF and Nedbank Insurance

Job Responsibilities

• Ensure customer satisfaction by always adhering to policy wording.
• Contribute to cost efficiencies through responsible utilisation of work-related resources and Assesses vehicles photographs.
• Develop pricing / program recommendations for certain repairs.
• Operational excellence through the delivery of work processes according to defined quality standards.
• Ability to negotiate favourable prices where required.
• To inspect the vehicle, find the cause of failure / problem, and supply a detailed but unbiased report, which is impartial and fair.
• Strong communication skills and project management skills.
• Able to assist with complaints resolutions.
• Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn- around times.
• Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Improve workflow efficiency in order to provide a professional service delivery by proper allocation and application of time to the work plan.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying, analyzing, interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Mitigate risk through the application of technical skill by verifying, formulating and managing special conditions, sign-offs, consents and any other requests from the business.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes)that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and up skilling of identified candidates.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Qualified Motor Technician / Spray Painter / Panel Beater with relevant assessment background

Essential Certifications

• Registered Professional Valuer, Registered Associate Valuer with SACPVP, RICS Professional member

Preferred Certifications

• Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) (Advantageous)
• Minimum 2-3 Years' Motor Assessing Experience essential in Short Term insurance
• Minimum 2-3 years' Panel beater experience

Minimum Experience Level

• 2-3 years' experience in Motor Assessments (Mechanical / Panel Beater / Spray Painter)

Technical / Professional Knowledge

• Business writing
• Communication Strategies
• Data analysis
• Industry trends
• Principles of financial management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Valuation Methodology
• Construction Fundamentals

Behavioural Competencies

• Applied Learning
• Communication
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566