Reporting to: Market General Manager
Role Overview
We love what we do and it shows! Time Out Market is the division of Time Out that brings
our food and cultural experiences to life for our guests, readers and clients.
Our Senior Operations Manager will take the lead in ensuring our guests and team members a have a memorable experience with each visit to Time Out Market Cape Town.
Key Responsibilities
- Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations
- Focus on succession management, training and, development of all TOM employees Delegate responsibility to the management team as needed and enforce existing policy consistently
- Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the restaurant team
- Oversee the weekly schedule for both TOM staff and contracted staff
- Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries
- Develop and implement operating standards, policies, and procedures to be followed by the management team
- Excellent communication skills required, both verbally and in writing, to provide clear direction to the management and service teams
- Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
- Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees
- Interact with all department personnel, restaurant staff and Vendor staff as needed
Must have strong problem-solving skills
Must have strong business and financial acumen
Ability to lead by example
Ability to act in a professional manner always
Ability to communicate effectively and assertively in the English language, both
verbally and in writing with staff, clients, and the public
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence, and procedure manuals
- Ability to demonstrate a positive attitude always
- Ability to keep an open and objective view
- Ability to listen empathetically and be respectful always
- Ability to maintain composure and stay focused
- Ability to maintain personal integrity
- Ability to work as a team, stay organized, handle various projects at one time, follow
- Ability to handle a fast-paced, busy, and somewhat stressful environment
- Ability to work under pressure and meet deadlines
In addition to performance of the essential functions, this position may be required to
perform a combination of the following support functions, with the percentage of time
performing each function to be solely determined by the General Manager based upon the
particular requirements of the operation.
- Participate in the development of the annual budget for the entire market; develop
- Attend mandatory meetings including divisional meetings, executive meetings, and
- Plan, execute and participate in community events.
- Plan, execute and participate in corporate events.
- Utilize traditional software programs such as Yoco, Microsoft Office (Word, Excel,
- Keep work area clean and organized
- Ensure confidential documents are kept in a secured area
- Properly dispose of confidential documents containing any personally identifiable
- Complete other duties as assigned by the General Manager
- Demonstrate positive leadership characteristics, which inspire Team Members to
- Maximize restaurant profitability, implementing effective controls of departmental
- Monitor the restaurants budget as well as TOM and Vendor revenues to ensure
- Maintain compliance with TOM policies and procedures, as well as city, state, and
- Maintain compliance with necessary operational policies, including Health and
General Requirements
- 25+ years of age
- Possession of or the ability to possess all state required work cards
- Proof of eligibility to work in the RSA
- High School Diploma required; Bachelors degree preferred
- Minimum of three to five (3-5) years of restaurant operations experience required,
- Expert knowledge of restaurant operations including food, beverage, service
- Above average skill in math and algebraic equations using percentage
- Proficient in Windows Microsoft Office, Mac OSX, POS systems
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
Essential Job Functions.
- Must present and maintain a professional image to further the overall theme of the
- Must have good positive energy throughout the day
- Must be able to read the computer monitors
- Must be able to print legibly for employees, management, and guests to read
- Must be observant and quick to respond to various situations
- Must be able to move quickly through work and set the pace in the office and/or
- Must be able to sit and/or stand for extended periods of time
- Must be dexterous and able to participate in all service aspects.
- Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
- Must be able to push and lift up to 25 lbs
- Ability to use hands to handle, or feel objects, tools or controls
- Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or
- Ability to talk, hear, taste, and smell
- Specific vision abilities required by the job include close vision, distance vision, color
Work Environment and Schedule
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
Essential Job Functions.
- Small to Medium office environment
- Personal desk space
- Restaurant environment
- 5-25% Local Travel
- Noise level in the work environment is usually moderate. Occasionally work in an
which depends upon Guest volume
- Work varied shifts to include days, nights, weekends and holidays
Time Out is a company filled with individuals as diverse as the cities we live in and cover. At
the same time there are common characteristics and values we all share.
To join our team, youll...
Be commercially astute
Either have experience at or want to dive headfirst into a fast-paced transformative
company in pursuit of excellence
Think globally
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player
About Our Culture
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
