IT Technical Specialist - I (Infrastructure) - Copy

IT Technical Specialist - I (Infrastructure) - Copy

Listing reference: click_016022

Listing status: Online

Apply by: 26 February 2024

Position summary

Industry: IT & Internet

Job category: Helpdesk and Technical Support

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

An opportunity has become vacant for a Technical Specialist I within the IT Infrastructure team, reporting into the Technical Team lead.

Job Description

Purpose

• To provide technical infrastructure support to the Clicks Infrastructure team by delivering best of breed, world-class technical infrastructure which supports key Clicks IT business applications; effective administration of day to day operations through effective use of technology using best practices.

Objectives

• To administer the appropriate technologies by maintaining appropriate versions and implementing patches.
• To analyse internal records of major problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.
• To assist with the implementation of the infrastructure roadmap and one-year-plan activities.
• To assist with operational improvement and stabilisation activities to meet service levels.
• To assist with continuous technology process improvements in order to embed operational excellence.
• To perform general house-keeping activities to enable the technology to perform at an optimal level.
• To ensure self-development and to keep pace with ever-changing technology requirements and industry.
• Documentation of systems and processes.

Minimum Requirements

Job Knowledge and Skills

• Understanding of appropriate technology stacks.
• Build relationships between peers, vendors and customers.
• Understanding of the IT industry (and the challenges it faces).
• Technology administration and management.
• Ability to deal with pressure.
• Networking skills.
• Conceptual/analytical ability.
• Interpersonal skills.
• Technical and business communication skills (verbal and written).
• Integrity / honesty.

Essential

Qualifications and Experience

• 2 to 4 years experience in general IT infrastructure and technology administration.
• ITIL Foundation qualification is desirable.
• Matric

Desirable

• Experience with IBM PowerVM virtualization.
• Knowledge of TCP/IP networks (LAN and WAN).
• Knowledge of Storage Area Networks.

Competencies

• Deciding and Initiating Action
• Applying Expertise and Technology
• Effective communication skill written and verbal
• Working with people
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures